Pool Runners - Seasonal

Position Overview

We are seeking energetic, hospitality-driven Pool Runners to join our poolside food and beverage team. The ideal candidate thrives in a fast-paced, outdoor hospitality environment while supporting excellent guest service, maintaining strong attention to detail, and assisting with smooth poolside operations. Pool Runners are expected to create a welcoming and elevated guest experience through professionalism, urgency, cleanliness, teamwork, and genuine hospitality.

Job Description

Guest Service & Hospitality

• Deliver friendly, professional, and attentive service to all guests in the pool area while creating a positive and enjoyable experience.
• Maintain strong hospitality standards and assist guests with general requests in a prompt and professional manner.
• Anticipate guest needs by keeping poolside areas clean, organized, and properly stocked.
• Communicate guest concerns, special requests, or service needs to servers, bartenders, or management as appropriate.
• Support a welcoming and relaxed poolside atmosphere through genuine engagement and a positive attitude.

Service Support & Execution

• Deliver food, beverages, supplies, and service items to guests and team members accurately and efficiently.
• Assist servers and bartenders with running orders, clearing items, restocking, and maintaining overall service flow.
• Ensure food and beverage items are delivered with proper presentation, accuracy, and quality standards.
• Maintain awareness of guest areas and respond quickly to service needs during busy poolside periods.
• Assist with setup, breakdown, and organization of poolside service areas before, during, and after service.

Operational Responsibilities

• Maintain cleanliness and organization of poolside tables, chairs, service stations, trash areas, and surrounding guest areas.
• Clear used plates, cups, glassware, trays, trash, and other items from the pool area in a timely and safe manner.
• Restock supplies including napkins, utensils, condiments, menus, water, towels, and other service-related items as needed.
• Follow food safety, sanitation, workplace safety, and poolside safety standards at all times.
• Work safely in wet, outdoor, and high-traffic areas while maintaining urgency and professionalism.
• Communicate effectively with servers, bartenders, bussers, kitchen team members, and management to ensure smooth operations and guest satisfaction.

Teamwork & Professionalism

• Work collaboratively with all team members to maintain operational efficiency and service standards.
• Demonstrate professionalism, accountability, and a positive attitude in all guest and team interactions.
• Adapt quickly to changing business levels, weather conditions, guest needs, and operational priorities.
• Support the team during high-volume periods by assisting wherever needed.
• Consistently follow company policies, grooming standards, uniform standards, and service expectations.

Requirements

Experience

• Previous hospitality, restaurant, hotel, poolside service, food runner, busser, or customer service experience preferred.
• Experience working in a fast-paced or high-volume environment preferred.
• Previous experience in an outdoor guest service environment is a plus.

Hospitality & Service Skills

• Strong guest service and communication skills.
• Ability to maintain composure, professionalism, and hospitality during busy service periods.
• Strong sense of urgency, teamwork, and attention to detail.
• Ability to anticipate needs and support both guests and team members efficiently.

Knowledge & Abilities

• Basic food and beverage knowledge preferred.
• Ability to learn and follow poolside service procedures, sanitation standards, and operational expectations.
• Ability to work efficiently both independently and as part of a team.
• Ability to safely carry trays, supplies, food, beverages, and service items in an outdoor pool environment.
• Must be reliable, punctual, and able to follow direction from supervisors and management.

Other Information

Work Environment

• Fast-paced, outdoor poolside hospitality environment.
• Requires working around wet surfaces, outdoor temperatures, sun exposure, and high guest traffic.
• Requires flexibility to work mornings, afternoons, evenings, weekends, holidays, and peak business periods.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to bend, reach, lift, carry, push, and pull as needed throughout the shift.
• Ability to carry trays, food, beverages, supplies, and service items safely and efficiently.
• Ability to lift and move items up to company-required limits.
• Ability to work outdoors in varying weather conditions.

Benefits

• Competitive compensation opportunities.
• Opportunities for growth and development within the organization.
• Dining and hospitality-related employee perks where applicable.

Equal Opportunity Statement

Great Maple is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer.