Assistant General Manager

POSITION SUMMARY

The Assistant General Manager (AGM) supports the overall leadership and day-to-day operations of Great Maple while helping create an exceptional experience for both our guests and team members. Working closely with the General Manager and restaurant leadership team, the AGM helps ensure consistent execution of Great Maple’s service standards, operational expectations, financial goals, safety requirements, and workplace policies.

The AGM is a highly visible, hands-on leader who is expected to be present on the floor, actively support the team during service, coach and develop team members and leaders, resolve operational concerns, and maintain accountability throughout the restaurant.

This position requires strong leadership, sound judgment, attention to detail, hospitality, and the ability to balance the needs of our guests, team members, and business.

LEADERSHIP EXPECTATIONS

Great Maple Assistant General Managers are expected to:

• Lead from the floor. Remain engaged in the operation and available to the team.
• Set the standard. Demonstrate the professionalism, hospitality, urgency, and accountability expected from others.
• Coach before problems grow. Address concerns promptly, professionally, and consistently.
• Communicate clearly. Ensure expectations and important information are understood.
• Remain composed. Demonstrate sound judgment and professionalism during challenging situations.
• Be fair and consistent. Apply Great Maple standards without favoritism.
• Protect the guest experience. Identify and resolve service concerns before they escalate.
• Support the team. Step into the operation when needed and create an environment of mutual respect.
• Own the operation. Treat restaurant performance, cleanliness, safety, staffing, and service as personal leadership responsibilities.
• Know when to escalate. Partner with senior leadership or Human Resources when circumstances require additional support.

QUALIFICATIONS

• Minimum of 2–3 years of restaurant leadership or management experience preferred.
• Previous experience in a high-volume, full-service, upscale-casual, hotel, or hospitality environment strongly preferred.
• Demonstrated ability to lead, coach, and develop employees.
• Strong understanding of restaurant operations and guest-service standards.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal, communication, conflict-resolution, and problem-solving skills.
• Ability to exercise sound judgment and maintain professionalism during challenging situations.
• Experience with scheduling, labor management, cash controls, inventory, and restaurant financial performance preferred.
• Working knowledge of food safety and responsible alcohol-service practices.
• Ability to learn and consistently apply Great Maple policies, procedures, and operational standards.
• Basic proficiency with restaurant technology, scheduling systems, point-of-sale systems, email, and standard business applications.
• Must possess or obtain required food-handler, food-manager, responsible beverage service, or other certifications applicable to the position.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those necessary to successfully perform the essential responsibilities of the position.

The Assistant General Manager must be able to:

• Stand and walk for extended periods throughout the workday.
• Frequently move throughout dining, kitchen, service, storage, and other restaurant areas.
• Bend, reach, stoop, crouch, push, pull, and perform repetitive movements as required by restaurant operations.
• Lift and/or move restaurant supplies, products, or equipment consistent with operational needs and applicable safety practices.
• Work in environments that may include heat, cold, noise, wet surfaces, food preparation areas, and changing temperatures.
• Safely navigate a fast-paced restaurant environment.

Reasonable accommodations may be provided to qualified individuals with disabilities in accordance with applicable law.

SCHEDULING REQUIREMENTS

Restaurant operations require schedule flexibility. The Assistant General Manager must generally be available to work a schedule based on business needs, which may include:

• Days and evenings
• Weekends
• Holidays
• Opening and closing shifts
• Extended or adjusted hours when reasonably required by business operations
• Special events, training, and meetings

Regular and reliable attendance is an essential function of this position.

PERFORMANCE EXPECTATIONS

Success in this position includes, but is not limited to:

• Consistent execution of Great Maple service and hospitality standards.
• Strong team engagement, coaching, development, and accountability.
• Effective management of labor and restaurant operations.
• Timely and appropriate response to guest and employee concerns.
• Accurate completion of required operational responsibilities.
• Compliance with company safety, food-handling, cash-control, employment, and operating procedures.
• Effective communication and partnership with restaurant and corporate leadership.
• Demonstrated ownership of restaurant results and continuous improvement.

OUR COMMITMENT

Great Maple is committed to creating an environment in which team members and guests are treated with dignity and respect. All leaders are expected to support a workplace free from unlawful discrimination, harassment, retaliation, and unsafe conduct and to reinforce Great Maple’s commitment to hospitality, professionalism, fairness, safety, and accountability.

Great Maple is an Equal Opportunity Employer. Employment decisions are made based on legitimate business considerations and without unlawful discrimination based on any status protected by applicable law.