Bussers

The Busser plays an important role in creating the warm, polished, and welcoming dining experience Great Maple is known for. This position supports Servers, Hosts, Food Runners, and restaurant leadership by maintaining clean and organized dining areas, clearing and resetting tables promptly, assisting with guest needs, and helping ensure smooth and efficient service throughout each shift.

The Busser is expected to work with a sense of urgency while maintaining attention to detail, professionalism, teamwork, cleanliness, and genuine hospitality.

Physical Requirements

The physical requirements listed below are representative of those necessary to successfully perform the essential functions of this position, with or without reasonable accommodation.

The Busser must regularly:

• Stand and walk for extended periods during the work shift.
• Bend, reach, stoop, crouch, push, pull, and perform repetitive movements.
• Carry plates, glassware, bus tubs, trays, supplies, and other restaurant items.
• Safely lift and carry items consistent with the duties of the position.
• Navigate crowded dining areas, kitchens, service stations, and other restaurant workspaces.
• Work around hot surfaces, food and beverage products, cleaning products, wet surfaces, and restaurant equipment.
• Perform duties in a fast-paced environment with varying noise levels and temperatures.

Team members who require assistance performing an essential function of the position may request a reasonable accommodation through Human Resources.

Work Schedule

Scheduling is based on business and operational needs and may include:

• Days
• Evenings
• Weekends
• Holidays
• Opening shifts
• Closing shifts
• Special events and high-volume periods

Scheduled hours and shifts may vary based on business needs.

Performance Expectations

Successful Bussers consistently demonstrate:

• Genuine hospitality
• Sense of urgency
• Attention to detail
• Cleanliness and organization
• Teamwork
• Clear communication
• Dependability
• Professionalism
• Guest awareness
• Safety awareness
• Willingness to support the team

Other Duties

This job description is intended to describe the general nature and level of work performed by team members assigned to this position. It is not intended to contain a complete list of every responsibility, duty, qualification, or requirement.

Team members may be assigned additional duties consistent with the position and business needs. Great Maple may modify job responsibilities as operational needs evolve.