Inside Sales Representative

Summary: Great Lakes Dental Technologies is hiring an Inside Sales Representative to grow sales within our laboratory and product divisions across an assigned territory. In this role, you'll drive proactive outbound outreach to dental professionals, convert new and existing customers, expand account relationships, and identify cross-sell and upsell opportunities all while delivering excellent service backed by strong product knowledge. This is a commission-driven role where your earnings grow directly with the accounts you develop and the relationships you build. Job Title: Inside Sales Representative Pay Rate: $31.25 hourly monthly incentive Schedule: M-F, Days Position Type: Non-exempt, On-Site/In-person in Tonawanda, NY Essential Duties and Responsibilities: The following statement reflects the general details considered necessary to describe the principle functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent to the job. Conduct outbound phone and email outreach to new, inactive, and existing customers to promote laboratory appliances and related products.Identify, develop, and convert new sales opportunities within the laboratory and product divisions.Cross-sell and upsell Great Lakes products and services based on customer needs and account potential.Meet or exceed daily outbound call expectations, sales activity metrics, and revenue goals.Build and maintain strong relationships with dental professionals through timely follow-up and consultative selling.Provide accurate product and service guidance, and respond to customer concerns, escalating when appropriate.Maintain current knowledge of dental appliances, materials, and industry trends to advise customers effectively.Accurately document sales activity, opportunities, and follow-up items in the CRM (SalesLogix) system.Collaborate with Customer Service, Marketing, Laboratory, and Sales leadership to support customer needs. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Bachelor's degree in Business, Marketing, Communications, or a related field. Equivalent experience will be considered.3-5 years of progressively responsible sales, inside sales, account development, customer service sales, or marketing experience selling healthcare-related products.Proven track record of outbound sales calls and meeting defined activity or revenue goals.Experience using a CRM system to manage leads, activity, and customer follow-up.Experience in dental, orthodontic, medical device, healthcare, or manufacturing industries preferred.Strong verbal and written communication, rapport-building, and consultative selling skills.Self-motivated with the ability to manage daily sales activity independently.Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams. Travel: As needed for courses, conventions, trade shows, or customer-facing events Software Used: Business Central and SalesLogix About GLDT: At Great Lakes Dental Technologies, we care about our employees, the people we do business with, and our community. Weve been named one of Western New Yorks Top Places to Work in 2023 and 2024 by the Buffalo News, Best Place to Work 2024 and 2025 by Buffalo Business First, and were awarded the Healthiest Workplace for 2024. Were a team that works hard but understands the importance of work-life balance, teamwork, and on-site fun. As an employee-owned company, we strive to do the right thing for our employees, for our customers, and for our community. Great Lakes Dental Tech is an employee-owned dental manufacturer that offers over 4,000 products and operates one of the largest orthodontic laboratories in the United States. Located in Tonawanda, NY. Why we're great at Great Lakes Dental Technologies: Established Legacy -Joining Great Lakes provides career advancement at a stable, industry-leading company that has grown from a 2-person lab in 1965 to a 200 employee-owned organization.Employee Ownership -At Great Lakes, employee ownership means that each team member has a stake in the company's success, fostering a sense of responsibility, collaboration, and commitment to our shared goals. Employees earn company stock.Comprehensive Benefits We provide an array of benefits that can help you enjoy increased well-being, deal with an unexpected illness or accident, build and protect your financial security, balance your personal and professional life and meet everyday needs.Wellness&Work-Life Balance -Enjoy an environment that promotes wellness events and a healthy work-life balance, ensuring a fulfilling and sustainable life and career.Diverse Opportunities -Find employment opportunities in various departments including laboratory, digital production, customer service, accounting, sales, marketing, warehouse, and shipping and receiving.Training and Innovation Hands on training provides many opportunities to develop and enhance your skills to advance in your career.Community and Impact -Participate in various company-sponsored activities such as raffles for charity, fitness events, lunch and learns, craft nights, food trucks, company lunches, and outings. EEO/Disabilities/Veterans. Individuals with disabilities and protected veterans are encouraged to apply.