Great Harbors Home Services

Construction Office Manager

Location:

Falmouth, MA (On-site, with some flexibility)

Keep the jobs moving, the details organized, and the team in sync.

If you love turning chaos into order, enjoy being the "go-to" person in the office, and want to grow with a small but ambitious construction company, this role is for you.

Great Harbors Home Services

is hiring a

to be the central hub of our operations, managing leads, schedules, documentation, and communication so projects stay on track and clients feel taken care of.

Great Harbors Home Services

is a growing residential remodeling and construction management company based in East Falmouth, Massachusetts. We partner with homeowners and subcontractors across the Cape to deliver high-quality renovation and building projects with:

• Precision in planning and execution

• Integrity in how we communicate and follow through

• Professionalism on every job and in every client interaction

We're a small, hands-on company, so the work you do directly impacts our clients' experience and the future of the business.

This is a full-time, in-office position (with some flexibility) that sits at the center of our business. You will own the flow of information between the owner, clients, and subcontractors, keep our pipeline, schedules, and project files organized and up to date, and help make sure we hit deadlines, maintain standards, and deliver a smooth experience. It's a blend of office management, project coordination, and client support in a construction environment. You'll work closely with the owner and have a big hand in shaping our systems as we grow.

Key Responsibilities

• Answer and route inbound calls and inquiries professionally

• Enter and track leads using Google Forms and Houzz Pro

• Use an internal scorecard to evaluate lead quality and fit

• Maintain timely, organized follow-up with prospects and clients

• Manage and organize company email with folders, filters, and task systems

• Maintain a clean, logical file structure in Google Drive for all projects

• Draft, format, and manage client contracts, including e-signature workflows

• Ensure project, accounting, and administrative folders remain current and accessible

• Back up critical data to local and cloud storage as needed

• Build and update construction schedules (including Gantt-style timelines and dependencies)

• Coordinate with subcontractors to confirm availability and adjust schedules

• Track key project milestones and update calendars when things change

• Verify materials/selections are ordered and arrive in alignment with the schedule

• Assist with occasional site visit coordination and basic documentation of progress

• Use Houzz Pro to manage leads, client communication, and project tracking

• Identify process gaps and suggest workflow improvements

• Help develop and maintain SOPs (Standard Operating Procedures)

• Assist in training future hires on systems and workflows

• Review project estimates for accuracy and submit to accounting

• Prepare and track change orders in real time

• Collect and organize subcontractor 1099s, W-9s, and COIs, and route to accounting

• Maintain permits, insurance records, and compliance-related documentation

• Generate weekly or biweekly pipeline/project status reports

• Track lead sources and basic marketing ROI (Houzz, website, referrals, etc.)

• Maintain simple dashboards or Google Sheets summarizing key company metrics

Qualifications

• 3 to 7 years of experience in construction project coordination, office management, or operations administration (residential construction/remodeling strongly preferred)

• Proficiency with Google Workspace (Drive, Docs, Sheets, Forms)

• Comfortable learning and using Houzz Pro and scheduling/project management tools

• Strong written and verbal communication skills; confident and professional on the phone

• Highly organized, detail-oriented, and consistent with follow-through

• Familiarity with construction processes, sequencing, and subcontractor coordination preferred

• Experience with contract drafting, document control, and scheduling logic is a plus

Who Will Thrive in This Role

We're looking for someone who:

• Is reliable, organized, and thorough

• Stays calm and steady under pressure

• Takes initiative, but collaborates well and respects established processes

• Brings high integrity and takes ownership of their work

• Enjoys being a key support partner to a busy owner and growing company

Compensation & Benefits

• Full-time, W-2 position.

• Salary: $55,000 to $75,000 per year, depending on experience and qualifications

• Paid time off

(Additional benefits and growth opportunities can be discussed during the interview process as the company continues to expand.)

How to Apply

If this sounds like a fit, we'd love to hear from you. Please submit your resume and a brief cover note sharing your relevant construction/operations experience and why this role interests you

Great Harbors Home Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected under applicable law.