What are the responsibilities and job description for the Front Desk Night Audit Clerk position at Great Eastern Resort Management, Inc.?
Massanutten Resort
Job Summary
The Night Audit Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests in the late evening and early morning. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, provides accommodation and amenity information, and reconciles Resort accounts. Ideal candidates possess a general understanding of accounting principles and a desire to serve others.
Required
Customer service, problem-solving, math, and general computer skills.
Preferred
Prior customer service/guest relations experience
Prior Night Audit experience
Typical Schedule
Days:
Varies, includes weekends and holidays
Hours:
11pm – 7am
Core Responsibilities
- Serve as primary point of contact for Resort guests
- Assist with check-in/check-out procedures
- Respond to phone and email inquiries
- Assist with reconciliation of Resort accounts
- Other duties as assigned by management
For more information, contact Nancy Torres at 540-289-4045.
Education
Preferred- High school diploma (or equivalent) or better
Skills
Preferred- Written Communication
- Verbal Communication
- Team Oriented
- Basic Computer Skills
- Customer Service
Behaviors
Preferred- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Goal Completion: Inspired to perform well by the completion of tasks