What are the responsibilities and job description for the Customer Service Representative-Greenbrae position at Great American Dry Cleaners?
Company Overview
Great American Dry Cleaners & Five Star Dry Cleaners is the premier provider of high-end environmentally friendly dry & wet cleaning services in the local area. We are a family-owned and operated business dedicated to providing exceptional service with state-of-the-art equipment.
Summary
Outgoing, positive, detail-oriented, trustworthy, and professional. Takes care of clients, helping them to feel appreciated, important, and included. Receives, inspects, details out, barcodes, and sells out clothing and other items to be serviced.
Reports directly to the Retail Store Manager
1. Greets all clients entering the retail store with a friendly, upbeat attitude and answers any questions or concerns they have.
2. Welcomes new clients with a gift and follows procedure for onboarding and data capture.
3. Handles clients’ complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
4. Receives cash, checks, and credit card payments from customers; is accountable for amounts received.
5. Ability to calculate charges for all services and to ensure the accuracy of the charges.
6. Handling transactions including verifying customer account numbers and invoices.
7. Accurate, detail-oriented writing of tickets, invoices, and special requests.
8. Works with Retail Store Manager to keep abreast of new promotions and services offered, their features and benefits, and any changes in price.
9. Keeps work area neat and clean.
10. Detailing items.
11. Tagging, barcoding, racking, and inspection of items.
12. Daily reporting and accurate data entry.
13. Performs other duties as assigned.
14. Maintains a professional appearance in company uniform.
- Good communicator across all lines of business communication.
- Positive attitude.
- Create a positive client experience.
- Can read, alphabetize, and organize information.
- Friendly and outgoing.
- Good computer skills.
- Great initiative, on time, and dependable.
- Keep up with personal appearance and hygiene.
Physical Requirements.
Well dressed, groomed, & excellent personal hygiene.
Closed-toe shoes.
Be able to stand in one place for long periods of time.
Repetitive movements.
Lift at least 20 pounds.
Desired Results/Performance:
Client leaves feeling satisfied and appreciated.
Growth in sales.
Clean and organized retail store.
Retention of clients.
No significant mistakes in processing clothing.
Quick and consistent service.
Responsive.
Follow through with customers.
Service based knowledge.
Conditions:
Climate-controlled retail store.
Fast paced environment.
Must be able to work under pressure.
- Active Clients.
- Pieces per operator hour.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Health insurance
- Vision insurance
Work Location: In person
Salary : $20 - $22
