What are the responsibilities and job description for the Claim Management – Team Lead position at Great American Dry Cleaners?
Renewal Claims Solutions is a family‑owned textile restoration company based in Northern California. When catastrophe hits—whether fire, smoke, water or mold—our world‑class team brings people’s garments, fabrics and electronics back to life using advanced tools and . We make an overwhelming situation easy and stress‑free by verifying coverage, adhering to insurance‑industry pricing, liaising with insurers, and removing unrecoverable items from Our reliable, customizable services and photo‑barcoding system help clients restore cherished belongings while enjoying peace of mind.
This role is perfect for someone who enjoys operational variety, thrives on accountability, and wants to make a difference in our customers’ lives. You will own our claims process from start to finish—ensuring every claim is executed flawlessly and every client is delighted. In addition to overseeing day‑to‑day claim handling, you will manage a team of in‑office claim coordinators, partner with field crew and sales representatives, and coordinate with billing and finance to make sure accounts receivable targets are met.
Key Responsibilities
- Guide new claims from intake through completion.
- Occasionally visit job sites to meet clients and gather details.
- Help teams stay aligned by sharing information and flagging what’s needed.
- Handle escalations by working with the right departments to reach a solid resolution.
- Keep an eye on details and make sure nothing important gets missed.
- Support team members, keep tasks on track, and encourage cross-training and growth.
Qualifications
- Experience in claims management, restoration services, or textiles is a preferred. Experience in a construction office, insurance is a strong plus.
- Demonstrated success leading teams and coordinating cross‑functional projects.
- Strong understanding of documentation importance, billing and customer‑service best practices.
- Excellent communication, organizational and problem‑solving skills; ability to manage multiple priorities in a fast‑paced environment.
- Proficiency in Google Suite, QuickBooks and CRM software
- Bachelor’s degree or equivalent work experience.
Job Type: Full-time
Base Pay: $28.00 - $38.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Retirement plan
Work Location: In person
Salary : $28 - $38
