What are the responsibilities and job description for the Live Chat Agent position at Grayson Construction LLC?
Job Overview
As a Live Chat Agent, you’ll help customers find answers and resolve service questions through clear, timely online conversations. You’ll also support client services across digital and phone channels, document each interaction accurately, and identify opportunities to connect customers with relevant products or services. This is a paid position.
Responsibilities
- Respond to customer inquiries through live chat and phone, using professional phone etiquette and clear written communication.
- Troubleshoot customer concerns, explain available options, and escalate issues when they require additional support.
- Complete data entry and maintain accurate customer records using Microsoft Office and other computer tools.
- Support sales and outbound calling activities as assigned, while keeping each interaction helpful and customer-focused.
- Review conversation details to identify patterns, follow service procedures, and handle cash transactions when required.
Your impact: By resolving questions accurately and promptly, you help customers move forward with confidence and strengthen their experience with client services.
Skills
- Strong English communication, writing, typing, and phone communication skills; bilingual or multilingual ability is welcome.
- Customer service, customer support, or call center experience is helpful, along with sound customer service problem-solving and client communication.
- Technical proficiency with computers and Microsoft Office; accurate data entry and organized recordkeeping.
- Strong organizational and analysis skills, with the ability to manage multiple conversations and follow procedures.
- Sales, outbound calling, and cash handling experience are useful but not required.
Pay: $24.70 - $29.74 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $25 - $30