What are the responsibilities and job description for the Live Chat Agent position at Onyx Wolf Construction?
Overview
Join our customer support team as a Live Chat Agent and help customers get clear, timely answers through online chat. You’ll listen carefully, communicate with warmth and accuracy, and guide each conversation toward a useful resolution. Your impact: By resolving questions and connecting customers with the right services, you help make each customer interaction easier and more productive.
Duties
- Respond to customer inquiries through live chat and, when needed, phone communication; use professional phone etiquette and clear client communication.
- Troubleshoot customer concerns, explain available products or services, and support sales conversations without losing sight of customer needs.
- Record conversation details and complete accurate data entry using computer systems and Microsoft Office tools.
- Manage multiple conversations, follow up on open requests, and organize work to keep customer support moving.
- Handle outbound calling or cash-handling tasks when assigned.
Experience
- Strong customer service, client services, and customer service problem-solving skills, with clear communication and writing skills.
- Comfortable typing while chatting and using computers; demonstrate technical proficiency and organizational skills.
- English proficiency is required. Bilingual or multilingual abilities are welcome and may help you serve a broader range of customers.
- Call center experience and familiarity with phone-based customer service are helpful; relevant experience is preferred, not required.
Pay: $26.64 - $32.08 per hour
Benefits:
- 401(k)
- Flexible schedule
- Health insurance
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $27 - $32