What are the responsibilities and job description for the Salesforce Business Analyst position at Gravity Infosolutions, Inc.?
Salesforce Business Analyst
đź“Ť San Antonio, TX | On-site | Full-time
Job Summary
Seeking an experienced Salesforce Business Analyst to support production operations, incident management, and platform enhancements. The role involves gathering requirements, troubleshooting issues, coordinating with technical teams, and ensuring smooth Salesforce operations with minimal business disruption.
Key Responsibilities
- Analyze and troubleshoot Salesforce production issues, including data, automation, permissions, and integrations.
- Perform incident triage, root-cause analysis, and solution validation.
- Gather and translate business requirements into user stories and functional specifications.
- Support UAT, testing, documentation, and enhancement backlog management.
- Collaborate with developers, admins, and stakeholders to deliver scalable solutions.
- Ensure compliance with governance, release management, and audit standards.
Required Qualifications
- 4 years of Salesforce Business Analyst or Functional Analyst experience.
- Strong knowledge of Salesforce core functionality (Sales Cloud, Service Cloud, or custom apps).
- Experience with Flow, validation rules, and ticket-based support environments.
- Strong analytical, documentation, and communication skills.
- Bachelor’s degree or equivalent experience.
- U.S. Citizenship required.
- Ability to obtain and maintain Secret Security Clearance.
- Must be able to work on-site in San Antonio, TX.
Preferred Skills
- Salesforce BA/Admin certifications.
- Experience with Agile/Hybrid-Agile methodologies.
- Knowledge of Salesforce integrations and issue analysis.
- Experience supporting public sector or regulated environments.
- Prior experience with government or compliance-driven programs.