Lead Guest Experiences Team Member

Looking for a fun summer or part time job? Want to work in a fun environment around animals? Join our team at Grant’s Farm at this one-of-a-kind St Louis attraction! You’ll earn competitive pay, meet new friends, enjoy special events and discounts for family and friends.

Our Lead Guest Service Associate at Grant’s Farm will be responsible for ensuring excellent customer service, the safety and operation of the farm, and maintaining a caring environment with guests, volunteers and other staff members. This position is part of a team that works throughout the entire farm and provide high-quality customer service and care to all internal and external guests.

• Welcome and acknowledge all guests, volunteers, and visitors in a compassionate, supportive and timely manner; anticipate and address guests’ needs.
• Act as the first point of contact and effectively problem solve any issues that may arise during scheduled shift.
• Provide concierge-level service for guest check-ins, check-outs, orientations, tours, and other guest needs that may arise, following procedures and policies set forth by Grant’s Farm.
• Communicate with appropriate Farm staff as needed in a professional and friendly manner.
• Document maintenance needs for the Maintenance team. Attend to simple guest facility needs if possible (i.e. replacing light bulbs, locating supplies, etc.).
• Document and communicate any significant happenings and ensure subsequent shifts are well-informed.
• Inspect, clean, and organize common areas throughout the farm, such as the courtyard.
• Maintain up-to-date knowledge of emergency procedures and security protocols. Uphold Grant’s Farm standards of safe guest accommodations and working conditions.
• Operate as Grant’s Farm representatives with all volunteers and visitors and provide warm customer service .
• Attend all applicable training.

• Ability to observe and detect signs of emergency situations and respond in a calm manner. Must be able to operate a walkie-talkie radio

• Must be able to deal with a difficult situation in the moment

• Must be able to help manage around 50 employees in a day

• Must be able to problem solve

• Attend all applicable training.

• Ability to observe and detect signs of emergency situations and respond in a calm manner.

• Other duties and responsibilities as requested.

• Must demonstrate good customer service skills.

• Must be organized, focused, and have a track record of excellent judgment.

• Good oral communication skills.

• Must be self-motivated and able to multitask.

• Positive attitude, pleasant demeanor, and appropriate dress required.

• Team spirit and problem-solving abilities.

• Flexibility and adaptability

• Other duties and responsibilities as requested.

• Must demonstrate good customer service skills.
• Must be organized, focused, and have a track record of excellent judgment.

• Good oral communication skills.

• Must be self-motivated and able to multitask.

• Positive attitude, pleasant demeanor, and appropriate dress required.

• Team spirit and problem-solving abilities.

• Flexibility and adaptability

• Must be able to lift or carry 25 pounds.
• Must be able to stand for long periods of time.
• Must be able to walk distances over uneven terrain.
• Must be able to work a flexible schedule including days, weekends, evenings and holidays.
• Must be able to work outdoors in all weather conditions including heat, inclement weather, cold, etc

401K

In addition to working in a great atmosphere with talented teammates and incredible animals we also offer employee parking passes, discounts on food & merchandise and behind the scenes views of our historic and prestigious grounds and animals. Apply to be a part of the fun today!

Grant’s Farm is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.