What are the responsibilities and job description for the Community Liaison - Home Health & Hospice position at Granite VNA, Inc.?
Description
Build Relationships. Drive Growth. Make an Impact.
Join Granite VNA, New Hampshire's largest home health and hospice provider, and enjoy a rewarding career with competitive pay, comprehensive benefits, and the opportunity to make a meaningful difference in the lives of patients and families.
Why Top Healthcare Sales Professionals Choose Granite VNA
- Competitive compensation
- Medical, dental, and vision insurance
- Generous paid time off and holidays
- Retirement savings plan with employer contribution
- Mileage reimbursement
- Professional development and growth opportunities
- Supportive, mission-driven culture
- The opportunity to represent a trusted healthcare leader in communities across New Hampshire
About the Role
As a Home Health & Hospice Community Liaison, you will serve as a trusted resource to healthcare providers and community partners while helping patients access the care they need. In this highly visible, relationship-focused role, you'll build strong referral partnerships, grow service awareness, and support access to home health, hospice, and advanced illness services throughout your assigned territory.
This is an ideal opportunity for a motivated professional who thrives on relationship-building, enjoys working independently, and is passionate about connecting people with exceptional care.
What You'll Do
Grow Community Partnerships
- Develop and strengthen relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other referral partners.
- Conduct daily in-person outreach and educational visits throughout your assigned territory.
- Identify new business opportunities and cultivate prospective referral sources.
- Represent Granite VNA at networking events, community programs, and professional meetings.
Manage and Expand Referral Accounts
- Serve as the primary contact for a portfolio of referral accounts.
- Develop account-specific growth and retention strategies.
- Monitor referral trends and identify opportunities to increase market share.
- Ensure exceptional customer service through responsive communication and follow-through.
Collaborate for Success
- Partner with clinical, intake, and operational teams to support seamless transitions of care.
- Share market insights, referral trends, and competitive intelligence with leadership.
- Support organizational growth initiatives and strategic goals.
Requirements
Education & Experience
- Bachelor’s degree in marketing, business, social work or related field preferred.
- Minimum of 2 years of healthcare sales, hospice, home health, or related business development experience preferred.
- Experience managing provider relationships and referral accounts strongly preferred.
Skills & Competencies
- Strong interpersonal, communication, and presentation skills.
- Proven ability to build and sustain professional relationships.
- Demonstrated sales, networking, and account management abilities.
- Knowledge of home health, hospice, and healthcare referral processes preferred.
- Ability to work independently while managing multiple priorities.
- Strong organizational and time management skills.
- Proficiency with CRM systems and Microsoft Office applications.
Physical & Travel Requirements
- Frequent local travel within assigned territory required.
- Valid driver’s license and reliable transportation required.
- Ability to spend significant time in the field conducting in-person visits.