What are the responsibilities and job description for the Gaming Training Manager position at Granite State Gaming & Hospitality?
About Granite State Gaming & Hospitality, LLC
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
What You'll Expect
As the Gaming Training Manager, you'll lead and manage training programs for Table Games and related operations to ensure consistency, efficiency, and compliance with gaming regulations. Support daily casino operations while developing and guiding team members.
What You'll Do
Granite State Gaming & Hospitality, a subsidiary of G2 Gaming, is committed to supporting community nonprofit organizations in New Hampshire through innovative entertainment, hospitality and gaming experiences. Our accomplished team of industry professionals have more than 150 years of experience and are ready to take charitable gaming to a whole new level; creating world-class venues, infusing more economic opportunities into the markets we serve while helping New Hampshire nonprofits thrive. We believe our innovative player experiences and enhanced operations can be a partnership that helps provide valuable resources directly to those organizations that are helping our friends and neighbors. We are currently open and developing first class gaming venues in Rochester, Hampton, and Littleton.
What You'll Expect
As the Gaming Training Manager, you'll lead and manage training programs for Table Games and related operations to ensure consistency, efficiency, and compliance with gaming regulations. Support daily casino operations while developing and guiding team members.
What You'll Do
- Create, implement, and maintain training and certification programs for Table Games
- Ensure compliance with gaming regulations, internal controls, and SOPs
- Coach, train, and evaluate Table Games team members and leaders
- Serve as a subject matter expert for Table Games operations and procedures
- Support daily casino operations and address guest and player concerns
- Collaborate with HR, Surveillance, Marketing, and Gaming leadership
- Identify operational improvements and enhance player experience
- 5 years of casino Table Games management or related experience
- Strong knowledge of Table Games rules, procedures, and regulations
- Proven leadership, training, and communication skills
- Ability to work independently and manage multiple priorities
- Proficiency with Microsoft Office and gaming management systems
- Ability to obtain and maintain a Gaming license
- High school diploma or equivalent