What are the responsibilities and job description for the Front Desk Agent position at GrandStay Hotel & Suites?
Join the Team at GrandStay Hotel & Suites - Milbank, SD!
Position: Guest Service Agent
Job Type: Part-time to Full-time
Location: In person (Milbank, SD)
Are You the Friendly Face (and Voice!) of Great Service?
At GrandStay Hotel & Suites, we believe exceptional stays start with exceptional people. If you thrive in a dynamic role where no two days are the same—from welcoming guests and taking phone calls to pouring a glass of wine or helping keep the property looking crisp—we want you on our team!
As a Guest Service Agent, you’ll be a true team player, wearing a few different fun hats to keep our guests happy and our hotel running smoothly.
What You’ll Do
- Master the Front Desk & Phone Lines: Warmly greet in-person guests and answer incoming phone calls with a clear, welcoming tone—handling reservations, answering questions, and providing local recommendations.
- Support the Beer & Wine Lounge: Assist in operating our guest lounge—welcoming visitors, serving beverages, maintaining a clean seating area, and providing a relaxed, hospitable atmosphere.
- Assist with Laundry Services: Keep our linen supply stocked and fresh by running loads through washing/drying cycles, folding linens, and organizing storage areas during your shift.
- Keep Things Clean & Bright: Maintain the lobby, front desk, lounge, and public areas with light cleaning, tidying, and restocking so our hotel always feels fresh and inviting.
- Drive Guest Satisfaction: Assist guests with check-outs, billing inquiries, and special requests with a friendly, helpful attitude.
Perks & Benefits
- Hotel Employee Discounts: Save on stays for yourself, friends, and family!
- Paid Time Off (PTO): Earn time off to refresh and recharge.
- Flexible Scheduling: Work schedules designed to help balance your personal life and job obligations.
- Supportive Environment: Be part of a welcoming, team-oriented hospitality team.
What We’re Looking For
- Strong Phone & Interpersonal Skills: Excellent verbal communication, active listening, and a clear, professional phone manner.
- Multi-Tasking & Team Spirit: Willingness to jump in where needed—whether that’s at the front desk, in the lounge, or assisting with laundry and tidying up.
- Customer-Focused & Reliable: A genuine passion for hospitality, attention to detail, and comfort handling payment transactions.
- Adaptable: Ability to work a flexible schedule, including evening shifts, overnight shifts, and rotating weekends based on hotel needs.
- Physical Requirements: Ability to stand/walk for extended periods, bend, type, handle laundry, and occasionally lift up to 15 lbs.
Ready to start a rewarding, hands-on role in hospitality?
Apply today and help us deliver unforgettable stays at GrandStay Milbank!
Pay: $15.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Referral program
Work Location: In person
Salary : $15 - $18