APPLICATION MANAGER

WHO WE ARE

At Grandstand, we’re inspiring success through great people and constant improvement. We partner with our customers to grow their brands by providing high quality products and custom solutions. When our customer’s products are on our line, we put our reputation right beside it.

THE ROLE

We are seeking a detail-oriented and tech-savvy Application Manager to lead the administration, optimization, and support of our core business systems: HubSpot, FileMaker Pro, and various 3rd party website applications. The ideal candidate will possess a mix of technical expertise, project management skills, and an ability to collaborate cross-functionally to ensure these systems effectively support our organizational goals.

• Manage day-to-day operations and administration of HubSpot CRM, FileMaker Pro, and third-party web applications.
• Ensure all systems are fully functional, up-to-date, and optimized for user needs.
• Ability to create custom reports, improve functionality, and maintain data accuracy.
• Perform regular maintenance, updates, and troubleshooting.
• Serve as the primary point of contact for internal users needing support with these platforms.
• Develop training materials and conduct sessions to ensure effective usage across departments.
• Identify opportunities to streamline and automate business processes through better use of applications.
• Customize or configure systems to meet evolving business needs.
• Liaise with software vendors, consultants, and developers as needed for troubleshooting, updates, and integrations.
• Coordinate with internal stakeholders to gather requirements and ensure alignment on system functionality.
• Maintain data integrity across platforms.
• Generate and manage reports and dashboards to support business decision-making.
• Ability to understand basic fundamental processes with our Magento platform.
• Support and assistance with testing/rollout and other protocols.

TECHNICAL ESSENTIALS

• Bachelor's degree in Information Technology, Business Systems, or related field (or equivalent work experience).
• Proven experience managing business applications, highly preferred, especially:
  • HubSpot CRM (or similar CRM platforms)
  • FileMaker Pro
  • 3rd party website integrations and/or web-based platforms
• Strong analytical and problem-solving skills.

• Familiarity with data structure, API integrations, and cloud-based applications.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities and projects independently.
• Prior experience in systems administration or IT project management.
• Knowledge of basic web technologies (HTML/CSS, CMS platforms, etc.).
• Working knowledge of AI principles and AI integrations.
• Experience training users and writing documentation.

GENERAL ESSENTIALS

• Professionally and effectively communicate both verbally and in written format.
• Excellent analytical and problem-solving skills.
• Ability to deliver training and instruction to individuals and small groups in a classroom setting.
• Ability to work independently and be highly motivated.
• Ability to organize, multi-task, plan and set priorities appropriately in a dynamic environment with minimal supervision.
• Ability to exercise good judgment with a strong attention to detail.
• Ability to exhibit strong interpersonal communication skills and the ability to establish and maintain effective working relationships across all levels of Grandstand.
• Regular and reliable attendance combined with being dependable and prompt.

WHAT WE OFFER

• Friendly, collaborative, and innovative work environment.
• Amazing benefits including medical, dental, life insurance, effective the first of the month following hire, 401k with employer matching options, Employee Assistance Program; and voluntary benefits including vision, voluntary life, short-term disability, critical care, spending accounts for medical and dependent care expenses, and health savings account.
• Time off including PTO, nine (9) paid holidays, paid jury duty, bereavement, maternity, and paternity leave.
• Access to an on-site healthy food market, basketball court, workout equipment, and personal trainer.
• Business casual dress and flexible work environment.
• Employer sponsored events...and more!

If you thrive in a fast-paced environment and want to work in a fun and unique industry, we want to hear from you. 

View the complete job description and apply!