What are the responsibilities and job description for the The Pool - Model Marketing Cocktail Server position at Grand Sierra Resort?
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
Primary duties and responsibilities include, but are not limited to, the following:
- Execute marketing campaigns and strategies as directed by management.
- Appear at scheduled promotional events as directed by management.
- Maintain social media presence in conformity with GSR standards using company provided accounts.
- Greet all guests promptly, with a friendly and upbeat attitude.
- Respond to guest inquiries and requests in a courteous and polite manner.
- Anticipate guest needs and adhere to all GSR Standard Operating Procedures.
- Maintain all GSR/The Pool Sequence of Service Standards.
- Provide information to guests regarding our venues, menus and pricing.
- Recognize and cultivate regular guests and repeat business.
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift.
- Respond to guest concerns/complaints regarding service or beverages and correct.
- Report any incidents of theft, vandalism, or violations to Management.
- Provide friendly, personal service, and a willingness to interact with coworkers and guests.
- Provide professional guest services.
- Any other duties as assigned within the scope of this position.
- Provide friendly and personal interaction with guests.
- Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standards and programs.
- Aware of all property events and activities and utilize effective communication tools to ensure that consistent, accurate, and timely information is provided through the company and to potential guests.
- Ability of simple reading, writing, and complex math, and task completion skills is required.
- Must have the following skills: compiling, coordination, analyzing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 21 years of age.
- Minimum one year experience as a cocktail server or promotions experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- Must be able to maintain appropriate Gaming License & Alcohol Awareness card.
- While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, crouching, kneeling, and balancing during the duration of their shift.
- Must be able to lift/carry 10lbs or less frequently and 25lbs or less occasionally.
- The team member will constantly have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work performed consistently indoors and occasionally outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts confined areas around computer equipment.
- Team Member may be around flame/heat generated devices.
- The noise level in the work environment is usually moderate to loud.
- Team Member may be exposed to extreme heat/cold, vibrations, slippery surfaces, odor and/or secondhand smoke.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.