The Pool - Model Marketing Cocktail Server

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

·         Execute marketing campaigns and strategies as directed by management.

·         Appear at scheduled promotional events as directed by management.

·         Maintain social media presence in conformity with GSR standards using company provided accounts.

·         Greet all guests promptly, with a friendly and upbeat attitude.

·         Respond to guest inquiries and requests in a courteous and polite manner.

·         Anticipate guest needs and adhere to all GSR Standard Operating Procedures.

·         Maintain all GSR/The Pool Sequence of Service Standards.

·         Provide information to guests regarding our venues, menus and pricing.

·         Recognize and cultivate regular guests and repeat business.

·         Maintain line of sight/atmosphere control by circulating through your work area throughout shift.

·         Respond to guest concerns/complaints regarding service or beverages and correct.

·         Report any incidents of theft, vandalism, or violations to Management.

·         Provide friendly, personal service, and a willingness to interact with coworkers and guests.

·         Provide professional guest services.

·         Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

·         Provide friendly and personal interaction with guests.

·         Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standards and programs.

·         Aware of all property events and activities and utilize effective communication tools to ensure that consistent, accurate, and timely information is provided through the company and to potential guests.

·         Ability of simple reading, writing, and complex math, and task completion skills is required.

·         Must have the following skills: compiling, coordination, analyzing, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.

·         Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

·         Must be a minimum of 21 years of age.

EDUCATION and/or EXPERIENCE

·         Minimum one year experience as a cocktail server or promotions experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

CERTIFICATES AND LICENSES

·         Must be able to maintain appropriate Gaming License & Alcohol Awareness card.

PHYSICAL DEMANDS

·         While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, crouching, kneeling, and balancing during the duration of their shift.

·         Must be able to lift/carry 10lbs or less frequently and 25lbs or less occasionally.

·         The team member will constantly have repetitive use of both feet. Team member will constantly have repetitive use of their dominant hand, occasional use of their non-dominant hand, and constant light grasping motions. Team member will have occasional use of firm/strong grasping motion. Finger dexterity of both hands will be frequently required.

·         Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

·         The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

·         Work performed consistently indoors and occasionally outdoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts confined areas around computer equipment.

·         Team Member may be around flame/heat generated devices.

·         The noise level in the work environment is usually moderate to loud.

·         Team Member may be exposed to extreme heat/cold, vibrations, slippery surfaces, odor and/or secondhand smoke. 

·         Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.