What are the responsibilities and job description for the Front Desk Agent - Full Time position at Grand Sierra Resort?
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
Primary duties and responsibilities include, but are not limited to, the following:
- Organize, confirm and process guest check-ins/check-outs and adapt for any changes
- Secure payment, verifying and adjusting billing as needed
- Perform tasks such as answering phones, maintaining cash drawers, operating office equipment
- Use computer system to make reservations, check-in and check-out hotel guests, process payments
- Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.
- Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Post and balance room charges to guest’s accounts to keep these accounts current and always correct.
- Ensure guest and hotel safety by knowing all safety, security and emergency procedures
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Complete cashier and closing reports, counting the bank at the end of each shift securely
- Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
- Communicate any emergency, lost item or theft to proper security staff and/or authorities
- Any other duties as assigned within the scope of this position.
- Must have the following skills: clerical, following instructions, and memorization.
- Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
- Must be a minimum of 16 years of age.
- Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- While performing the duties of this job, the team member is constantly standing, occasionally walking and crouching during over the duration of their shift.
- The team member will constantly have repetitive use of both hands.
- Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
- The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.
- The noise level in the work environment is usually moderate.
- Team Member may be exposed to secondhand smoke.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.