What are the responsibilities and job description for the Bell Person position at Grand Sierra Resort?
Summary
The Grand Sierra Resort Hotel Operations Department is seeking a talented and qualified individual to serve as a Bell Person. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Team Member is responsible for handling and delivering guests’ luggage. Team Member must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the Team Member must be proactive in every area, including offering additional services. Strives to continually improve guest satisfaction and maximize the financial performance of the department.
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
Assist guests with opening/closing vehicle doors.
Acknowledge and greet guests within 15 seconds and provide professional, fast and friendly service.
Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
Transport luggage of guests departing GSR from room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
Deliver luggage of guests arriving to GSR, to their room, and explain facilities in the room.
Verify guests’ tickets with the ones attached to the luggage before handing over bags to the guest.
On occasion deliver packages for guests from FedEx after hours
On occasion rent Scooters and Wheelchairs for our third party vendor
On rotation cover VIP runs for our most valuable guests as well as cover lunch breaks for our shuttle drivers
Provide guests with information regarding property facilities, amenities, services, special events
Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction.
Document and report all luggage incidents like damage, accidents, theft, missing articles etc.
Report accidents, injuries, and unsafe work conditions to the manager.
Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk
Cover the Bell Desk in the absence of a Dispatcher, based on rotation of Bell Runs
Any other duties as assigned within the scope of this position.
Knowledge/Skills/Abilities
Able to communicate storage and delivery services to our guests
Ability of simple reading, writing, math, and task completion skills is required.
Must have the following skills: clerical, coordination, instructing, driving, following instructions, problem solving, independent judgment, and decision making.
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Must be a minimum of 18 years of age.
EDUCATION And/or EXPERIENCE
Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
Must obtain and maintain appropriate licensing with Alcohol Awareness Card
Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.
PHYSICAL DEMANDS
While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, crouching and occasionally sitting over the duration of their shift.
Must be able to push/pull and lift/carry 75lbs or less constantly.
The team member will constantly have repetitive use of both feet and both hands. Team member will require constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Work performed indoors and outdoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
The noise level in the work environment is usually moderate.
Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, confined areas, moving objects, high places, slippery surfaces, and secondhand smoke.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
The Grand Sierra Resort Hotel Operations Department is seeking a talented and qualified individual to serve as a Bell Person. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Team Member is responsible for handling and delivering guests’ luggage. Team Member must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the Team Member must be proactive in every area, including offering additional services. Strives to continually improve guest satisfaction and maximize the financial performance of the department.
Essential Duties And Responsibilities
Primary duties and responsibilities include, but are not limited to, the following:
Assist guests with opening/closing vehicle doors.
Acknowledge and greet guests within 15 seconds and provide professional, fast and friendly service.
Tag guest luggage with number of bags and last name of guest and ensure luggage is stored safely according to the prescribed procedures
Transport luggage of guests departing GSR from room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
Deliver luggage of guests arriving to GSR, to their room, and explain facilities in the room.
Verify guests’ tickets with the ones attached to the luggage before handing over bags to the guest.
On occasion deliver packages for guests from FedEx after hours
On occasion rent Scooters and Wheelchairs for our third party vendor
On rotation cover VIP runs for our most valuable guests as well as cover lunch breaks for our shuttle drivers
Provide guests with information regarding property facilities, amenities, services, special events
Responsible for following up with guests to ensure their requests or problems have been met to their satisfaction.
Document and report all luggage incidents like damage, accidents, theft, missing articles etc.
Report accidents, injuries, and unsafe work conditions to the manager.
Monitor and maintain safety, security, and cleanliness of luggage storage room and main bell desk
Cover the Bell Desk in the absence of a Dispatcher, based on rotation of Bell Runs
Any other duties as assigned within the scope of this position.
Knowledge/Skills/Abilities
Able to communicate storage and delivery services to our guests
Ability of simple reading, writing, math, and task completion skills is required.
Must have the following skills: clerical, coordination, instructing, driving, following instructions, problem solving, independent judgment, and decision making.
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Must be a minimum of 18 years of age.
EDUCATION And/or EXPERIENCE
Previous Bell Desk experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
CERTIFICATES AND LICENSES
Must obtain and maintain appropriate licensing with Alcohol Awareness Card
Valid driver’s license and must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.
PHYSICAL DEMANDS
While performing the duties of this job, the team member is constantly standing, walking, reaching overhead, bending over, crouching and occasionally sitting over the duration of their shift.
Must be able to push/pull and lift/carry 75lbs or less constantly.
The team member will constantly have repetitive use of both feet and both hands. Team member will require constant light and firm/strong grasping motions. Finger dexterity of both hands will be constantly required.
Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Work performed indoors and outdoors, alone and frequently around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
The noise level in the work environment is usually moderate.
Team Member may be exposed to extreme heat, extreme cold, wet and/or humid conditions, confined areas, moving objects, high places, slippery surfaces, and secondhand smoke.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions