Front Desk Agent - Full Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

·         Organize, confirm and process guest check-ins/check-outs and adapt for any changes

·         Secure payment, verifying and adjusting billing as needed

·         Perform tasks such as answering phones, maintaining cash drawers, operating office equipment

·         Use computer system to make reservations, check-in and check-out hotel guests, process payments

·         Maintain current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.

·         Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs

·         Post and balance room charges to guest’s accounts to keep these accounts current and always correct.

·         Ensure guest and hotel safety by knowing all safety, security and emergency procedures

·         Promptly handle guest service requests and guest complaints to meet and exceed guest expectations

·         Complete cashier and closing reports, counting the bank at the end of each shift securely

·         Make constant contact with both internal and external customers to provide optimal guest service. This includes contact with various hotel departments to provide/obtain pertinent information needed to ensure proper guest service is provided.

·         Communicate any emergency, lost item or theft to proper security staff and/or authorities

·         Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

·         Ability of complex reading and simple writing, math, and task completion skills is required.

·         Must have the following skills: clerical, following instructions, and memorization.

·         Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

·         Must be a minimum of 16 years of age.

EDUCATION and/or EXPERIENCE

·         Previous hotel reservation experience or any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

·         While performing the duties of this job, the team member is constantly standing, occasionally walking and crouching during over the duration of their shift.

·         The team member will constantly have repetitive use of both hands.

·         Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.

·         The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

·         Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment.

·         The noise level in the work environment is usually moderate.

·         Team Member may be exposed to secondhand smoke. 

·         Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.