Medical Assistant/ Front Desk (Full-time)

Company Introduction:

WC Health provides patients with comprehensive and integrated health care focused on mental health and behavioral health.

As we continue to evolve as a company, we are proud to have stayed true to our original mission of creating services and products that make a positive difference in people's lives. We pledge to continue to challenge the status quo in healthcare delivery and strive to develop new programs through the collaborative efforts of our dedicated team, partners, patients, and communities we serve.

Our wrap-around services include psychiatry, substance abuse services, medication assisted treatment for those in recovery, housing, pharmacy, transportation, case management, therapy and other mental health services.

Voted as one of the top 5000 growing healthcare companies by INC 5000, we are looking for highly motivated individuals to join our growing team.

To learn more about our company, please visit our website at www.wc-health.com

Objective: WC Health is seeking a full-time Medical Assistant with experience in both back-office and front-office duties, preferably within mental health or behavioral health services. We are looking for an individual who is interested in a long-term opportunity to grow and develop into the best version of themselves, while providing essential care to patients within the behavioral health system.

Essential Job Functions:

• Assist patients by helping them connect to telehealth services either at their home or in clinic or by providing in-clinic, in-person visits and rooming patients throughout the day.

• Document patient histories, including medical and substance abuse histories, and measure vital signs such as weight, height, blood pressure, pulse, and temperature.

• Perform MA procedures under the supervision of a Nurse Practitioner or Medical Doctor, including blood draws, ECGs, point-of-care testing (e.g., urine drug screens), and other duties as needed.

• Provide patient education and instructions as directed by the Nurse Practitioner or Medical Doctor.

• Ensure all reports, results, lab orders, and imaging requests are available and properly documented for providers prior to patient appointment and maintain chart preparation.

• Maintain patient records by preparing charts, updating encounter summaries, referral notes, and uploading all documents accurately and promptly prior to follow-up visits.

• Maintain exam rooms stocked with necessary medical supplies and monitor inventory to prevent delays in patient care.

• Handle administrative MA tasks such as returning patient messages, acting as a liaison between patients, physicians, and outside community contacts.

• Ensure all paperwork and documentation are accurately reflected in patient charts before returning calls, releasing information, or confirming details, maintaining HIPAA compliance and adhering to privacy regulations.

• Follow all triage procedures and office SOPs, staying current with clinic training needs through in-office and virtual training sessions through Trainual.

• Manage a high volume of patient visits, including in-person, telehealth at home, and clinic telehealth appointments.

• Continue to expand medical knowledge on substance abuse, psychiatric medications, adverse effects, regulations of controlled and maintenance medications, and complete prior authorizations with proper medication education.

• Be adaptable and cross-trained to cover various clinic roles, including floating to meet clinic needs, and remain flexible with changes and growth.

• Maintain excellent work ethic, communication, and teamwork while independently completing assigned tasks efficiently.

• Check in and out patients, monitor schedules, and complete intake paperwork and other administrative duties as needed.

• Perform all other duties as assigned by the Clinical Manager, including front desk responsibilities and additional MA tasks.

Knowledge, Skills, and Abilities:

• Proficient in venipuncture, point-of-care testing, and triaging process

• Capable of working independently with minimal supervision

• Strong organizational skills to manage multiple tasks efficiently

• Excellent time management abilities to prioritize and complete duties promptly

• Reliable with excellent attendance and punctuality

• Experience working in a psychiatric or mental health clinic is preferred but not necessary

Position Type: Full- Time

Education and Experience:

• Experienced Medical Assistant with a minimum of 1-2 years experience

• Experience in Mental Health or Behavioral Health and or Family Practice is preferred but not necessary

• EMR (electronic medical record) previous experience required

Must be able to pass a drug and background check.

Job Type: Full-time

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

Ability to Commute:

• Reno, NV 89502 (Required)

Ability to Relocate:

• Reno, NV 89502: Relocate before starting work (Required)

Work Location: In person

Must be able to pass a drug and background check.