What are the responsibilities and job description for the IT Technician position at Grand Lake Health System?
Hours of Job
- Full Time - 1st Shift - Monday-Friday
- Rotating after hours and weekend on call.
Duties and Key Responsibilities
- Investigates, analyzes, and resolves hardware and associated software and communications problems on hospital computer systems; performs complex hardware repairs and maintenance on a wide range of pc-based computers and peripherals.
- Provides advanced hardware technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
- Evaluates existing computer systems hardware and performs system upgrades; based on customer needs, customizes, and tests computer systems, and resolves configuration conflicts and errors.
- Installs, integrates, and configures new computer systems and hardware for users.
- Researches, analyzes, and recommends appropriate computer hardware for customized computer configurations. .
- Reviews, prioritizes, and processes problem reports; documents the progress of projects.
- Trains end users and employees, as appropriate.
- Performs miscellaneous job-related duties as assigned.
Requirements
- Must be able to communicate with the “end” user to assist in training and problem solving as well as be able to communicate on a technical level with software and hardware vendors.
- Be able to maintain a pleasant attitude and have an excellent rapport with the users.
- Ability to work independently, with little or no supervision.
Education/Certifications
- High school diploma with 3 to 5 years’ experience directly related to the duties and responsibilities specified.
- Must have training in various Microsoft operating systems and personal computing products.
Experience
- 3-5 years experience in computer system comparable to current installed system.
Grand Lake Health System provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GLHS complies with applicable state and local laws governing nondiscrimination in employment in all of our locations. In addition, Grand Lake Health System is an At-Will Employment employer.