Slot Lead

Position requires the individual to thoroughly understand the company's goals and objectives, policies and procedures, and operational protocols and ensure they are properly followed through.

Essential

Accurately paying out all slot machine jackpots and completing all paperwork.

Servicing minor slot machine malfunctions.

Able to perform basic machine preventive maintenance.

Verifying change bank impress totals, preparing paperwork, closing and opening banks.

Knowing slot machine code errors.

Maintains a constant presence throughout the casino floor in order to assist guests on how to play and read the machines.

Complete necessary sign in-out sheets for radios/keys.

Understanding and following proper procedures for radio usage.

Safeguard the assets of the company.

Ensures proper department uniform, appearance and grooming standards are followed.

Attends All Company Required Training.

Complies with all Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.

Must be able to be approved for and maintain a valid gaming license.

Adheres to all safety guidelines.

Meets Company Attendance Requirements.

May be required to work days, nights, weekends and holidays.

Must be able to read, write, speak and/or interpret simple sentences in English.

Ability to communicate verbally and in writing with persons of diverse backgrounds.

Excellent Customer Service Skills Are Essential.

Ability to listen to and resolve customer complaints.

Must be able to work cohesively with co-workers and work as a team.

Ability to carry out instructions.

Ability to maintain a positive attitude towards customers, co-workers and other departmental staff.