A/V Technician

The Surveillance System Technician is an integral member of the organizations community as they work to support the Casino Resort mission and vision. They provide services necessary to maintain fully functional and reliable surveillance system technologies. The Surveillance System Technician is expected to adhere to ethical standards of professional conduct and act in a manner consistent with the codes of business conduct including but not limited to excellence, community, integrity, respect, responsibility, confidentiality, and trustworthiness.

The Surveillance System Technician is accountable for using best business practices to administer and support the organization's surveillance network and systems. The Surveillance System Technician works as part of a team with Surveillance Technical staff at other Elite Casino Resorts properties as well. Additionally, supporting these systems with outstanding customer service skills, while maintaining and adhering to a strict standards of conduct regarding security and confidentiality. The Surveillance System Technician differentiates themselves from the other technical positions by specific and demonstrated surveillance systems skill sets, years of experience, education, and certifications.

• Maintain surveillance systems and networks, which comprises surveillance cameras, digital encoders, transcoders, multi-path video devices, storage systems, workstations, and cabling. A fully functional and well maintained surveillance system is critical for the casino to operate, per Nebraska law. Therefore, this position is on-call 24 hours a day, 365 days a year for crisis management as required.
• Maintain surveillance systems at optimum performance, which will enable internal clients (surveillance staff, NRGC, etc.) to achieve their objectives
• Troubleshoot and repair system hardware and software including preventative maintenance initiatives and updates to insure peak system performance. Troubleshoot end user problems, identify root cause, resolve issues, and test and implement solutions.
• Install, configure and implement surveillance equipment including cameras, network switches, and video distribution switching devices
• Configure and customize workstations used by the surveillance staff and law enforcement including specialized surveillance software
• Collaborate with surveillance Systems Administrators, manufacturers support specialists, and Surveillance Management to develop site-specific solutions, document challenges, and comply with warranty stipulations.
• Document in the daily log and immediately report any and all system performance issues and concerns to Surveillance Director and CTO. This is required to insure high level of customer service and compliance to NRGC internal standards.
• Maintain inventory of spare and replacement equipment.
• Assist the surveillance department regarding system capacity status and equipment requirements as recording demands increase. Keep current with digital recording technologies through specialized training and industry resources
• Maintain a specialized understanding of critical system security and maintain a secure isolated surveillance network. Perform the duties of a surveillance operator, as needed, reporting directly to the Surveillance Director.
• Position requires the Surveillance System Technician to be accessible by cell phone on an on-call basis 24x7x365
• Other duties as assigned.
• Direct Deposit with 3 days of new hire orientation.
• Must be able to obtain and maintain a Nebraska Racing and Gaming Commission License.
  
  

Schedule varies. Wages dependent on experience.