What are the responsibilities and job description for the Houseman position at Grand Heritage Hotel Group?
Houseman - Estes Park
The Stanley Hotel is a historic landmark based in Estes Park, CO just outside of Rocky Mountain National Park. Built in 1909, the grandeur of the hotel makes it a must-see when visiting the area. The hotel was made famous by Stephen King’s “The Shining”, and now hosts many visitors and guests each year. The Stanley is much more than a hotel though, with three restaurants on site, world class whiskey collection, outdoor adventure center, spa, rooftop deck, and many concerts and comedy events. The Stanley is quickly becoming the entertainment hub of northern Colorado. Don’t miss your chance to experience all The Stanley has to offer.
Responsibilities
• Clean and tidy all areas to the standard cleanliness within time limits
• Deliver excellent customer service
• Create daily job lists and record all serviced rooms
• Maintain equipment in good condition
• Report on any shortages, damages or security issues
• Handle reasonable guests complaints/requests and inform others when required
• Check stocking levels of all consumables
• Comply with health and safety regulation and act in line with company policies
Skills
• Ability to work independently and remain motivated
• Helpful with customer service
• Prioritization and time management skills
• Professionalism along with speed and attention to detail
• Knowledge of English language
• One year of housekeeping experience preferred.
Physical Requirements:
• Long hours sometimes required.
• Medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.