What are the responsibilities and job description for the Front Desk Agent - Estes Park position at Grand Heritage Hotel Group?
$18/hr Front Desk Agents - Estes Park
The Stanley Hotel located in beautiful Estes Park, CO is looking for a Front Desk Agent. As a Front Desk Agent, you’ll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner.
Known for its old world charm, The Stanley Hotel boasts spectacular views in every direction and is less than six miles from Rocky Mountain National Park. Listed on the National Register of Historic Places and member of Historic Hotels of America, the 223-room Stanley Hotel continues its rich tradition of offering the finest service and amenities in beautiful Estes Park, CO.
Responsibilities:
Key responsibilities of a Front Desk Agent include:
- Checking guests in and out of the hotel in an efficient, courteous and professional manner
- Ensuring that special requests are noted and fulfilled
- Communicating with all departments regarding in house VIPs and any special requests/needs
- Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
- Interacting with crew members in a professional manner, assisting other departments with necessary information
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
- Managing and resolving all guest complaints and compliments in a professional and courteous manner
- Listening and responding to guest inquiries using a positive, clear speaking voice
- Maintaining an up to date working knowledge of all property amenities as well as any special events
Job Requirements:
The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.
The minimum qualifications for this position are:
- High school degree or equivalent
- Strong computer skills
- Pleasant telephone demeanor
- Opera experience preferred
- Ability to handle stressful situations in a calm, professional manner
- Ability to stand, walk and move around during the entire shift
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
Salary : $18