What are the responsibilities and job description for the Front Desk Supervisor - Estes Park position at Grand Heritage Hotel Group?
Front Desk Supervisor - Estes Park
The Stanley Hotel is a historic landmark based in Estes Park, CO just outside of Rocky Mountain National Park. Built in 1909, the grandeur of the hotel makes it a must-see when visiting the area. The hotel was made famous by Stephen King’s “The Shining”, and now hosts many visitors and guests each year. The Stanley is much more than a hotel though, with three restaurants on site, world class whiskey collection, outdoor adventure center, spa, rooftop deck, and many concerts and comedy events. The Stanley is quickly becoming the entertainment hub of northern Colorado. Don’t miss your chance to experience all The Stanley has to offer.
If you are looking for the perfect place where your upbeat and positive personality would be welcome, consider becoming the front desk supervisor for the Stanley Hotel. This leadership position may be right for you if you enjoy greeting people with warmth and friendliness and are ready to help at a moment’s notice. You must be willing to go the extra mile to keep our guests satisfied, and you must also be able to manage a variety of tasks at the same time. In this role, you will also meet several different types of people, who may be arriving in town or departing to a new place, which means you’ll likely have several opportunities to hear interesting stories. If you’re ready to take on the task of ensuring the facility runs smoothly, we’d love to hear from you.
Job Responsibilities
- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Collect the guest’s payment
- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
- Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
- Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
Required
- Bachelor’s Degree in hospitality or equivalent
- Two years experience as Front Desk Supervisor
- Strong attention to detail and ability to meet deadlines
- Commitment to delivering excellent customer service