POOL & BEACH SERVER

JOB OVERVIEW

Take food and beverage orders, retrieve and serve alcoholic, non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Also assists in the maintenance of the Pool & Beach area and equipment. speaking ENGLISH is a MUST

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all Grand Beach Hotel departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of:
• Lounge/seat/station numbers, room capacity, hours of operation and proper table set-up of the Pool & Beach.
• All liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the Pool & Beach menu.
• The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• All menu items, prices, preparation method/time, major ingredients and quality standards, taste, appearance, texture, serving temperature, garnish and method of presentation.
• P.O.S. and manual systems.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and driving while under the influence.
• Complete opening side duties as assigned:
• Check quality and amount of all Pool & Beach stock and supplies using checklist.
• Fold napkins.
• Requisition all necessary supplies and transport from storeroom to Pool & Beach.
• Help Set tables.
• Set up all condiments and beverages (non-alcoholic).
• Ensure a sufficient supply of all silverware, glassware and chinaware for service.
• Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
• Set-up side station with supplies and equipment.
• Organize assigned station and ensure readiness prior to guest arrival.
• Review reserved tables and names of such; follow up on special arrangements for pre-assigned tables
• Review daily specials and maintain awareness of 86'd items throughout the shift.
• Take guests' food and beverage orders, utilizing suggestive selling techniques.
• Record order of guest.
• Input order into system and ensure transmission of food orders is verified by Kitchen
• Legibly document orders when system is down and distribute food orders to Kitchen.
• Retrieve all alcoholic beverage items from bar and serve to guest.
• Open and serve wine/champagne bottles.
• Make all varieties of coffee.
• Serve all food courses and non-alcoholic beverage items to the guest.
• Guide the activities of the assigned Bus person to ensure optimum service to guests.
• Clear each course.
• Remove soiled wares from tables as assigned and transport to dishwashing area.
• Present guest checks and process payments.
• Adhere to payment, cash handling and credit policies/procedures.
• Extend appreciation for guest patronage and invite them to return.
• Clean and reset tables immediately after guest departs.
• Complete closing side duties:
• Properly breakdown and store all reusable goods.
• Clean all equipment.
• Restock items for next service.
• Remove all dirty linen.
• Marry and stock all condiments.
• Complete all closing reports as assigned, leave duty after reporting to Management.