What are the responsibilities and job description for the Pool Server position at The Standard Spa, Miami Beach?
Position Summary
The Pool Server delivers a vibrant, seamless, and elevated poolside dining experience by providing attentive service, strong product knowledge, and efficient execution. This role is responsible for engaging with guests, taking and delivering food and beverage orders, and maintaining a clean, organized service area in a fast-paced outdoor environment.
Set against the energy of The Standard’s pool scene, the Pool Server helps create memorable moments through warm, personalized service and a sharp attention to detail.
Key Responsibilities
Guest Experience & Service
- Provide attentive, engaging, and personalized service to guests in all pool areas.
- Take food and beverage orders accurately and efficiently.
- Deliver food and drinks promptly while maintaining presentation standards.
- Describe menu items, cocktails, wine, and daily specials with confidence.
- Open and present wine and bottled beverages according to service standards.
- Anticipate guest needs and ensure a seamless, enjoyable experience throughout service.
- Handle guest concerns professionally and escalate when appropriate.
- Maintain cleanliness and organization of assigned service areas at all times.
- Ensure wait stations are properly set and stocked according to SOPs.
- Complete all opening, running, and closing side work thoroughly.
- Enter all orders accurately into the POS system (Micros or similar).
- Handle all forms of payment accurately and responsibly.
- Review menus daily for updates, specials, and 86 items.
- Follow all service sequences and house standards consistently.
- Work closely with bartenders, runners, and kitchen staff to ensure proper timing of service.
- Communicate clearly with team members regarding guest needs and order status.
- Support overall team operations and assist where needed to maintain flow of service.
- Maintain high standards of personal grooming, hygiene, and uniform presentation.
- Follow all sanitation, safety, and alcohol service regulations.
- Uphold The Standard’s policies, procedures, and service expectations.
- Identify and report any operational or guest-related issues to management.
Required Skills & Qualifications
- Previous server experience in a high-volume restaurant, bar, or pool environment preferred.
- Strong knowledge of cocktails, wine, and beverage service (Standard signature drinks knowledge a plus).
- Familiarity with POS systems such as Micros preferred.
- Excellent communication and guest service skills.
- Strong multitasking and organizational abilities in a fast-paced environment.
- Ability to read, understand, and follow established procedures and service standards.
- Fluent in English; additional languages are a plus.
- Professional, confident, and guest-focused demeanor.
- Ability to work flexible schedules including weekends, holidays, and peak seasons.
Core Competencies
- Guest Engagement & Service
- Communication
- Multitasking & Efficiency
- Attention to Detail
- Teamwork & Collaboration
- Sales & Upselling
- Adaptability
- Professionalism
Physical Requirements
- Ability to stand and walk for extended periods of time.
- Ability to work outdoors in varying weather conditions, including heat and humidity.
- Ability to lift, push, pull, and carry up to 25 pounds.
Why You’ll Love Working Here
The pool at The Standard is where the energy lives, music, sunshine, great food, and even better people. As a Pool Server, you’re right in the center of it all, creating experiences that feel effortless but leave a lasting impression.
Every shift is a mix of movement, connection, and vibe, you’re not just serving, you’re part of the scene.
Perks & Benefits
- Restaurant Discounts across the property
- Spa Discounts on treatments and services
- Boutique Discounts on retail items
- Access to our Spa & Gym Facilities, plus up to 3 fitness classes per week
- Designated Employee Pool Days during the summer
- Paid Time Off & Paid Holidays
- Medical, Dental, and Vision Coverage
- Short-Term & Long-Term Disability and Life Insurance
- 401(k) Retirement Plan
Work where hospitality, culture, and community come together… every day.