F&B SERVERS PM

About the Role:

As an F&B Server PM at Grand Beach Surfside, you will play a crucial role in delivering exceptional dining experiences to our guests during the evening hours. Your primary focus will be to provide attentive, friendly, and efficient service in a fast-paced environment, ensuring guest satisfaction and repeat patronage. You will collaborate closely with kitchen and bar staff to coordinate timely food and beverage delivery while maintaining high standards of cleanliness and presentation. This role demands a strong commitment to hospitality, attention to detail, and the ability to anticipate guest needs proactively. Ultimately, your efforts will contribute significantly to the overall reputation and success of our food and beverage operations.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in food and beverage service or hospitality preferred.
• Ability to work flexible evening shifts, including weekends and holidays.
• Strong communication and interpersonal skills.
• Basic math skills for handling transactions.

Preferred Qualifications:

• Experience working in a high-volume, upscale dining environment.
• Knowledge of food safety and sanitation standards (e.g., ServSafe certification).
• Familiarity with point-of-sale (POS) systems.
• Multilingual abilities to assist a diverse guest population.
• Demonstrated ability to upsell menu items and enhance guest experiences.

Responsibilities:

• Greet and seat guests promptly and courteously, providing menus and explaining daily specials or promotions.
• Take accurate food and beverage orders, relay them to the kitchen and bar, and ensure timely delivery to guests.
• Maintain knowledge of menu items, ingredients, and preparation methods to answer guest questions and make recommendations.
• Monitor guest satisfaction throughout the dining experience and address any concerns or special requests promptly and professionally.
• Prepare tables for service, including setting up linens, silverware, glassware, and condiments, and ensure cleanliness throughout the shift.
• Process guest payments accurately and efficiently, handling cash and electronic transactions with integrity.
• Collaborate with team members to maintain a smooth workflow and support a positive work environment.
• Adhere to all health, safety, and sanitation guidelines to ensure a safe dining environment for guests and staff.

Skills:

In this role, excellent communication skills are essential for interacting effectively with guests and team members, ensuring clear and courteous exchanges. Attention to detail is critical when taking orders, serving food and beverages, and processing payments to avoid errors and maintain high service standards. Time management and multitasking skills enable you to handle multiple tables and guest requests efficiently during busy periods. Knowledge of menu items and the ability to make recommendations enhance the guest experience and can increase sales. Additionally, teamwork and adaptability are vital as you coordinate with kitchen and bar staff to deliver seamless service in a dynamic environment.