BELL STAFF

Job Summary

This position is responsible for providing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel.  Escorts guests to their rooms, handles guest luggage, assists in the check-in kiosk process, and provides travel directions and any other assistance which may be required.

Job Specifications

Qualifications

• Excellent communication and guest relations skills
• High School Diploma
• Knowledge of the local area, roadways and services
• Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
• Position requires continual bending, lifting, stooping and pushing
• Ability to work a flexible schedule to include weekends and holidays

Job Duties

Job Specific

• Assists arriving and departing guests in a highly professional manner and with utmost courtesy
• Handles all luggage, baggage, packages, etc. carefully and safely
• Rooms arriving guests and assists guests who are checking in/out per Hotel standards
• Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
• Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
• Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
• Handles guest inquiries professionally and with the utmost courtesy and accuracy
• Answers telephone in accordance with Grand Service standards
• Becomes familiar with guests’ names and acknowledges guests by name
• Offers to fill up guest’s ice bucket upon delivery of luggage
• Provides guests with Hotel and surrounding area information and travel directions
• Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
• Transports guests to/from recreation areas in a safe and timely manner
• Assists guests in the use of self check-in/out computer for registration or check out purposes
• Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
• Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
• Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
• Stands at post when not on a “Front” or “Last”
• Is alert to guest who appears to be intoxicated and intends to drive a vehicle – notifies Security
• Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
• Reads Group Profiles and Banquet Event information on a daily basis
• Maintains the cleanliness and excellent condition of equipment and work area
• Other duties as assigned
• Works as Valet when needed.

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow Team Members
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards