Job Specific - Report to work at the scheduled time, neatly groomed and in the correct uniform
- Answer telephones within 1 ring
- Take reservations as required ensuring accuracy
- Ensure that special requests are accommodated
- Maintain the cleanliness of workstation
- Ensure that all menu folders and inserts are clean and current.
- Maintain inventory of menus and inserts
- Ensure that all guest supplies are filled. Order and maintain the guest supply inventory
- Complete the floor plan and assign servers stations on a daily basis upon the approval of the manager
- Be familiar with the menus of restaurant, bars, and room service
- Ability to describe the style of cuisine and dictate the hours of operation
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset
- Welcome and acknowledge all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
- Ensure adherence to quality expectations and standards
- Stand, sit, or walk for an extended period of time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Consistently maintain a positive attitude
- Encourage a positive attitude among Team Members
- Anticipate needs, demonstrating sensitivity and responsiveness, ensuring complete satisfaction
- Perform all duties in a timely and professional manner
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Team Member handbook
- Reports to work as scheduled, in proper uniform, in accordance with the company’s personal appearance standards
- Applies excellent guest relations skills when interacting with guests
- Observes hotel telephone etiquette, message, and call handling procedures
- Special projects and duties as assigned
General - Promotes and applies teamwork skills at all times
- Is polite, friendly, and helpful to guests, management and fellow Team Members
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
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