What are the responsibilities and job description for the Information Specialist position at Grambling State University?
Job Summary
The Information Specialist supports the daily operations of the Office of Financial Aid by providing accurate information and assistance to students and parents regarding institutional, state, and federal financial aid procedures. The position coordinates document intake and distribution, communicates outstanding financial aid requirements, supports Satisfactory Academic Progress (SAP) appeal processing, communicates SAP decisions, and assists with student loan default prevention. The position helps ensure timely service, accurate communication, and continuity of financial aid operations.
Job Duties & Responsibilities
- Greet and assist students and parents; provide information concerning institutional, state, and federal financial aid procedures
- Review, post, organize, and distribute documents submitted at the Financial Aid service desk
- Call or email students regarding financial aid appointments and outstanding requirements needed to complete their financial aid packages
- Prepare and organize Satisfactory Academic Progress (SAP) appeals for committee review
- Email students regarding SAP appeal decisions and related follow-up information
- Contact students to provide outreach intended to help prevent student loan default
- Maintain accurate documentation and route inquiries or documents to appropriate Financial Aid personnel
- Perform other duties as assigned by the Director
Qualifications
Minimum:
- Bachelor’s degree
- Strong written and verbal communication and organizational skills
- Ability to exercise independent judgment and initiative
- Commitment to student service
- Experience in financial aid, higher education, student services, or a related administrative setting
- Familiarity with institutional, state, and federal financial aid procedures
- Experience with student information systems, document management, and professional email/telephone communication
Supplemental Information
Applications without the following will not be considered complete.
- Cover Letter
- Resume
- Transcript(s) if applicable
- Curriculum Vitae if applicable
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