Financial Aid Counselor

Job Summary

The Financial Aid Counselor is responsible for assisting students and families with understanding and navigating the financial aid process. This position provides counseling regarding federal, state, institutional, and private financial aid programs; reviews student eligibility; assists with the completion and resolution of financial aid requirements; and ensures the accurate and timely processing of financial aid. The counselor provides exceptional customer service while maintaining compliance with applicable federal, state, and institutional regulations, policies and procedures.

Job Duties & Responsibilities

• Review and process FAFSA information, verification requirements, professional judgement requests, conflicting information, C Flags, and other eligibility documentation.
• Determine student eligibility and assist in awarding, adjustment and reconciliation of federal, state, institutional, private financial aid.
• Process and monitor Federal Pell Grants, Direct Loan, grants and other applicable programs.
• Review student records for accuracy and compliance with federal, state and institutional regulations.
• Assist students with resolving financial aid holds, missing requirements, and other issues that may prevent awarding or disbursing.
• Utilize Banner and federal financial aid systems to review, update, and process student financial aid information.
• Communicate with students through in-person counseling, telephone, email and other approved communication methods.
• Participate in Financial aid presentations, orientations, workshops, recruitment events, and outreach activities.
• Remain current on changes to federal and state financial aid regulations and institutional policies.
• Collaborate with Admissions, Registrar, Student Accounts, Academic Affairs, and other university departments to resolve student issues.
• Perform other duties as assigned by the Director or Interim Director of Financial Aid.

Qualifications

Minimum:

• Bachelor’s degree from an accredited college or university.
• Strong communication, organizational, analytical, and customer service skills.
• Ability to interpret policies and regulations, maintain confidentiality, manage multiple
• priorities, and with effectively with a diverse student population.

• Previous experience in financial aid, higher education, student services, enrollment management, or related field.
• Knowledge of federal and state financial aid regulations, including Title IV programs.
• Experience in Banner, NSLDS< COD, FAFSA processing and other financial aid systems.

Supplemental Information

Applications without the following will not be considered complete.

• Cover Letter
• Resume
• Transcript(s) if applicable
• Curriculum Vitae if applicable

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