Executive Coordinator of Enrollment Management

Job Summary

The Executive Coordinator for Enrollment Management provides high-level coordination and operational leadership in support of the Associate Vice President (AVP) for Enrollment Management and the division’s strategic enrollment goals. This position manages and aligns key initiatives, tracks and reports student enrollment data, supports grant and budget activities, and ensures that communication, outreach, and divisional operations are efficient, data-informed, and student centered. The role is designed to function beyond traditional administrative support by serving as a central hub for project management, data and budget monitoring, stakeholder coordination, and proactive problem solving that directly support recruitment, enrollment, retention, and student success.

Job Duties & Responsibilities

• Manage calendars, meetings, travel accommodations and events, including agenda preparation, minutes, and follow-up actions.
• Leads and coordinates high-level enrollment management initiatives and projects on behalf of the AVP, including developing timelines, tracking milestones, and ensuring follow-up on action items.
• Coordinate enrollment events, registration drives, and student success initiatives.
• Coordinates and maintains enrollment, recruitment, and retention data from institutional systems and dashboards, ensuring accuracy and timeliness.
• Prepare annual, quarterly and monthly reports.
• Supports Title III Programs and other grant-funded enrollment and student success initiatives by tracking activities, maintaining documentation, and assisting with required grant reports.
• Monitors elements of the enrollment management budget and related expenditures, including tracking purchase requests, invoices, and spending against allocated funds.
• Work with the office of Procurement and Accounts payable to initiate contracts, requisitions, POs to ensure timely processing and payment.
• Screens and prioritizes issues requiring the AVP’s attention, gathers background information, and provides recommendations or options when appropriate.
• Provides front-line, high-level customer service for the division by triaging student, family, and campus inquiries, questions, and complaints received via phone, in person, and through the Enrollment Management email account. Tracks and monitors responses and follow-up to ensure timely resolution and identifies recurring themes or issues that may require process improvement or broader communication.
• Organize and coordinate enrollment outreach campaigns and communications to prospective, admitted, and continuing students, including timelines for emails, texts, and other touchpoints related to enrollment steps.
• Manages communication plans using Slate CRM and Cerkl; communicates academic calendar dates • Works closely with the Enrollment Marketing and Communications Specialist to ensure Enrollment Management webpage remains updated.
• Works closely with the office of Institutional research to organize data requests.
• Maintain tracking systems for outreach efforts and student responses, including documenting who has been contacted, how they responded, and whether they completed key steps (e.g., registration, financial aid, housing, orientation).
• Collects and organizes student feedback from surveys, events, and communications, and summarizes key themes and recommendations for leadership.

Qualifications

• Bachelor's degree from an accredited college or university.

• A minimum of three (3) years of professional experience in higher education, admissions, student recruitment, enrollment management, or a closely related field.

• Demonstrated excellence in oral and written communication, including the ability to communicate effectively with diverse audiences.

• Strong writing, editing, and proofreading skills, with exceptional attention to detail.

• Ability to develop clear, accurate, and engaging written communications for prospective students, families, university personnel, and other stakeholders.

• Strong organizational, interpersonal, and problem-solving skills, with the ability to manage multiple priorities and meet established deadlines.

• More than three (3) years of progressively responsible experience in higher education admissions, student recruitment, or enrollment management.

• Experience using Banner.

• Demonstrated ability to establish and maintain productive relationships with high school counselors, community organizations, and campus stakeholders.

Supplemental Information

Applications without the following will not be considered complete.

• Cover Letter
• Resume
• Transcript(s) if applicable
• Curriculum Vitae if applicable

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