What are the responsibilities and job description for the Customer Service Coordinator position at Grain & Protein Technologies?
Support customers, coordinate the details, and help keep orders moving smoothly. Our Grain & Protein Technologies team is looking for a Customer Service Coordinator to provide responsive customer support, accurate order processing, and dependable administrative coordination.
You will assist customers with inquiries, manage order and account information, prepare routine quotations, and communicate with internal departments to support order fulfillment. This role is a great fit for someone who is organized, detail-oriented, and eager to learn our products, systems, and processes while contributing to a positive customer experience.
You'll Enjoy This Role If You
The Company goes to market with its strong portfolio of industry leading brands - GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of "Feeding the World Better", Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.
You will assist customers with inquiries, manage order and account information, prepare routine quotations, and communicate with internal departments to support order fulfillment. This role is a great fit for someone who is organized, detail-oriented, and eager to learn our products, systems, and processes while contributing to a positive customer experience.
You'll Enjoy This Role If You
- Enjoy helping customers by phone and email
- Take pride in processing orders accurately and efficiently
- Are organized and attentive to details
- Like maintaining clear records and up-to-date information
- Enjoy coordinating with different departments to support customers
- Are comfortable using Microsoft Office and learning ERP or CRM systems
- Can balance multiple priorities in a fast-paced environment
- Communicate clearly and professionally
- Like solving routine concerns and knowing when to escalate an issue
- Want to grow your customer service and sales support skills
The Company goes to market with its strong portfolio of industry leading brands - GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of "Feeding the World Better", Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.