Time & Materials - Service Coordinator

Job Description Statement:

This role supports Block Imaging Parts & Service by managing incoming service calls and coordinating repairs for clients under service plans. This role schedules engineers, track service activity, and ensure accurate communication between customers and internal teams. The role helps keep repairs moving efficiently and supports a smooth, reliable service experience.

Culture Fit:

Strengthen Block Imaging’s mission of ‘People Matter’ by living our values of Integrity, Honor, and Growth. Make choices that foster our thriving mindsets and lead with our approach of Together, Thoughtful, and Transparent.

Essential Job Duties:

• Manage incoming service calls, gather repair details, and schedule engineers.
• Coordinate repairs, preventative maintenance, equipment tracking, and setup of serial numbers/site IDs.
• Communicate with vendors and independent engineers, negotiate service and parts costs, and maintain strong relationships.
• Monitor equipment performance, track service records and invoices, and support program profitability.
• Provide customer follow-up, resolve issues with practical solutions, and handle additional duties as needed.
• Other duties as assigned.

Role Competencies:

• Strong ability to organize work, meet deadlines, and achieve goals.
• Proactive problem-solver with solid critical-thinking skills.
• Builds positive, professional relationships with customers, vendors, and team members.
• Flexible, confident, and able to resolve issues with mature judgment.
• Team-oriented, respectful, and committed to high-quality customer service.
• Comfortable with basic Excel, Word, Outlook, keyboarding, and online research.

Experience and Education Requirements:

Preferred Experience

• Preferably 1–3 years of experience in a customer service environment.

Education (or equivalent experience)

• Bachelor’s degree or equivalent required, with preference for Marketing, Finance, Supply Chain, Project Management, Business, or Management.

Preferred Certifications

• N/A

Travel Requirements:

n/a

Physical and Environmental Requirements:

Team Members must be able to perform the essential functions of the position with or without reasonable accommodation. For questions, contact Human Resources.

This role may involve

• Ability to remain in a stationary position for extended periods.
• Frequent typing.
• Ability to communicate effectively, including speaking, hearing, and reading.
• Occasional movement within the office.
• Lift up to 10 pounds.
• Standard office setting with moderate noise level.
• Regular use of computers, phones.
• Work is primarily performed indoors in a climate-controlled environment. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This job description is intended to describe the general nature and level of work being performed. It is not a contract. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. leadership reserves the right to assign or reassign duties and responsibilities at any time.

Block Imaging Parts & Service is an Equal Opportunity Employer

Block Imaging is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. Block Imaging is committed to providing reasonable accommodations to individuals with disabilities. If you need assistance during the application or interview process, please contact HR.