Service Advisor

Graham Automotive Group is in search of career motivated Service Advisors. At Graham Automotive, we believe that our growth and success depend directly on the quality of our team and the quality relationships we build with customers. The right individual will have strong customer service skills be responsible to maintain our standards of excellence and the high-end service we offer our customers.

Job Responsibilities

As a member of our team you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying previous customer service history; reviewing service contract coverage; developing estimates; interacting with technicians and customers alike; writing repair orders; maintaining customer and internal records.

Your specific duties will include:

• Greeting customers promptly
• Obtains accurate customer and vehicle information
• Clearly reports all vehicle symptoms as described by the customer
• Determines and recommends needed maintenance base on age, mileage, and vehicle history
• Prepares complete and accurate estimate of cost for labor and parts
• Establishes follow-up time
• Monitors the progress of each vehicle throughout the day, updating customers frequently
• Verifies that final invoice reconciles with work performed on the repair order
• Explains all completed work and charges to customers
• Closes all RO’s in a timely manner

Job Requirements

You must be self-motivated with passion to succeed, have organizational skills and a high degree of attention to detail. It is also important that you have excellent communication skills and the ability to function well in a dynamic team environment

Specific qualifications for this role include:

• Valid driver's license and a good driving record
• Strong diagnostic and problem-solving skills
• Ability to work in a team environment
• Experience with VW, Audi or Volvo a plus

We Offer:

• Competitive pay with compensation based on experience
• All tools required for you to complete you work in a timely manner
• Medical, Dental, Vision, Aflac, 401k & paid vacation

Graham Automotive is an Equal Opportunity Employer with over 50 years in the Sioux Falls Community, with a strong reputation for customer satisfaction in both service and sales.