What are the responsibilities and job description for the Operations Manager position at GRÄS Lawn?
Job Description
Gras Lawn is seeking a Full-Time Operations/Production Manager in Tampa and Orlando, FL.
The Operations Manager is responsible for ensuring the efficient and effective execution of all field operations. This role oversees crew performance, productivity, safety, and service quality while ensuring operational standards are consistently met.
Core Responsibilities
- Supervise and support Crew Leaders to ensure effective team management and performance
- Monitor and improve labor efficiency across all field operations
- Maintain and enforce company service quality standards
- Implement and enforce all safety policies and protocols
- Coordinate closely with Account Managers to ensure successful service delivery
- Promote and sustain a strong culture of safety across all crews
Candidate Qualities
- Demonstrates strong operational leadership
- Highly organized with disciplined execution
- Effective problem solver with sound judgment
- Trusted and respected by field crews
Safety Leadership Responsibility
The Operations Manager is directly responsible for establishing, enforcing, and maintaining a strong culture of safety within field operations. This includes conducting safety training, ensuring adherence to safety policies, preventing incidents, and holding teams accountable for operating safely at all times.
Core Values Expectations
- Lead with integrity
- Treat all team members with respect
- Collaborate effectively across departments
- Remain adaptable in a dynamic operational environment
- Prioritize safety in every decision and action
Performance Metrics
- Labor efficiency ratio
- Service quality scores
- Reduction in safety incidents
- Crew productivity levels
- Safety compliance performance