What are the responsibilities and job description for the Desktop/Technical Support Technician position at Govan Systems inc?
Responsibilities
- Proficient knowledge of installing, troubleshooting, and administering Windows Operating System, Microsoft O365, Microsoft Edge, Google Chrome, and all IT assets.
- Document any changes to systems, update training and system documentation, and create new procedures for solutions and issues and problems.
- A clean driving record and dependable transportation are required for occasional light travel to satellite offices utilizing your personal vehicle.
- Perform other duties as assigned.
Required Skills
- Good understanding of Network and IT security.
- Possesses a professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.
- Possesses excellent customer service skills and is teamwork oriented.
- Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.
- Possesses good organization and time management skills.
- Possesses the ability to create documentation on technical issues and solutions that are easy to understand.
- Ability to lift up to 50 lbs. frequently and be able to perform repetitive motions, including standing, sitting, reaching, lifting, walking, bending, and climbing.