Help Desk Specialist/ Desktop Support Administrator (51420)

BMA is seeking a Help Desk Specialist/ Desktop Support Administrator (Tier II) to support the AMPS contract. This is a remote position. 

Job Summary     

 This individual provides application and network monitoring and escalation, coordinates between Tier 1, 2, 3 support groups,  customer support to J6 Subject Matter Experts and end-users, responsible for Enterprise Situational Awareness, aggregates ad-hoc metrics as requested. 

Clearance Requirements

Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC) at time of proposal submission.

Required Skills & Certifications    

• CompTIA Security CE required Duties
• 3 years of experience with the following:
• Must have excellent communication skills (oral and writing).
• May interact with the government customer and senior government leadership leaders at the highest levels, prefer those who have experience and skills in this area
• Experience providing Tier 1 desktop technical support
• Experience with Windows 11 Operating Systems and Office 2013
• Experience Working With Virtual Infrastructure (i.e. VMWare) Required, Desired
• Experience managing Microsoft Active Directory to include implementation of GPOs to support the implementation of STIG settings on file and print services, DNS, Domain Controllers and application servers, desired
• Provide technical support, including client hardware and software support
• Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
• Resolve customer issues using automated remote control software or other remote tools where possible.
• Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues.
• Install, upgrade, support, and troubleshoot printers, computer hardware, Windows OS, Office 2013 and other authorized desktop applications and peripheral equipment.
• Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties.
• Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network.
• Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral

Overview

BMA is an employee-owned small business headquartered in Huntsville, AL that provides superior customer service by empowering all levels of our staff to make timely decisions to produce high-quality results. BMA fosters an environment of passion, precision, and dedication in order to fulfill our commitments to our partners, government, and country.

Benefits

We believe that our employees well-being is paramount to our success so our benefits package has been crafted with that in mind. We offer multiple healthcare coverage options to include low deductible, high deductible, and plans eligible for our Health Savings Account (HSA) option. Along with medical coverage, employees have dental, vision, accident & illness, short- and long-term disability all available to them. BMA proudly maintains a 401(k) plan with an industry leading 6% match that can include profit sharing based on company performance. Lastly, being an employee-owned company means that BMA offers a 100% Employee Stock Ownership Plan (ESOP), providing eligible employees the opportunity to earn stock in BMA, subject to plan eligibility and vesting requirements.

AAP & EEO Statement

Beshenich Muir & Associates, LLC (BMA) is an Equal opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable Federal, State, or Local Law.