What are the responsibilities and job description for the Customer Service Representative position at Gourmet Factory?
WHY JOIN US
The Gourmet Factory is a leading family run business and a direct source packer of edible oils and olives. Founded in 1986, Gourmet Factory takes deep pride in brining integrity, honesty, and the best quality products available to both retail and foodservice customers throughout the United States. We’re proud of our employees and the dedication they bring and look for others who will share the same passion and commitment to excellence.
YOUR OPPORTUNITY
As a Customer Service Rep, you will play a key role within the company on generating revenue and providing an excellent customer experience, and report to the VP of Operations.
8:30 AM-5:00 PM Monday-Friday, with flexibility as business operations needs arise.
RESPONSIBILITIES
- Process orders received by telephone, EDI, or email in a courteous, efficient and timely manner.
- Monitor and track shipments to ensure timely delivery and expedite as needed.
- Create various sales reports on a weekly and monthly basis.
- Communicate with Logistics Coordinator throughout the day to ensure deliveries are running smooth; handle any concerns/questions as they arise.
- Call customers for orders and upsell with new products when opportunity arises.
- Support sales staff.
- Work on special projects as needed.
REQUIREMENTS
- 4 Year College Degree.
- Min 5 years Customer Service Experience.
- Must be able to do customer visits if needed.
- Excellent telephone skills and verbal communication.
- Excellent attention to detail
- Professionalism and professional appearance always.
- Well organized, ability to multitask, prioritize and work well under pressure.
- Computer skills: proficient Microsoft Excel, and Word.
BENEFITS
- Health Insurance
- Dental and Vision Insurance
- Paid Time Off
- Employer 401K Contribution
- Profit Sharing
- Referral Bonus
- Employee Discounts
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Customer service: 4 years (Required)
Ability to Commute:
- Hauppauge, NY 11788 (Required)
Work Location: In person
Salary : $60,000