What are the responsibilities and job description for the Customer Service Representative position at CERTIFIED CHIMNEY SERVICE INC.?
## Job Summary
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting additional products or services, customer follow-up.
## Responsibilities
- Handle incoming customer inquiries via phone, email, or chat
- Provide accurate information about products and services
- Upsell services to customers when appropriate
- Conduct outbound calls to follow up on customer issues or orders
- Maintain customer records and update account information
## Qualifications
- Strong customer service skills with a friendly and professional demeanor
- Proficient in data entry and navigating computer systems ability to use maps to dispatch.
- Excellent verbal and written communication skills in English; fluency in Spanish is a plus
- Ability to handle high call volumes and prioritize tasks effectively
- Multilingual abilities are a bonus for assisting diverse customers
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $17 - $20