Customer Service Representative

Terra Origin is seeking a reliable, organized, and customer-focused Customer Service Representative to support our growing health and wellness brand. This role will serve as a primary point of contact for customers and will be responsible for providing timely, professional, and helpful support across multiple sales channels.

The ideal candidate is a strong communicator who is comfortable resolving customer concerns, managing multiple requests at once, and working independently in a fast-paced environment.

Responsibilities

· Respond to customer inquiries in a professional and timely manner through email, phone, and online platforms.

· Assist customers with questions regarding orders, products, shipping, subscriptions, returns, refunds, replacements, and cancellations.

· Investigate order issues including delayed, lost, damaged, incorrect, or returned shipments.

· Process refunds, replacements, cancellations, and other customer service resolutions according to company policies.

· Assist customers with subscription-related questions, including updating, skipping, cancelling, or modifying recurring orders.

· Provide accurate product information and help customers identify the appropriate Terra Origin product based on general product information and customer needs.

· Work with fulfillment and shipping partners when additional information or investigation is required to resolve an order issue.

· Document customer issues and resolutions accurately and maintain organized records of customer communications.

· Identify recurring customer complaints or product/order issues and communicate trends to the appropriate internal team.

· Escalate complex customer situations when necessary while taking ownership of the issue through resolution.

· Maintain a positive customer experience while balancing customer satisfaction with company policies and business needs.

· Assist with customer reviews, feedback, and other customer experience initiatives as needed.

· Perform additional customer service and administrative responsibilities as assigned.

Qualifications

Previous customer service experience preferred.

Strong written and verbal communication skills.

Professional, patient, and solutions-oriented approach to customer concerns.

Strong attention to detail and organizational skills.

Ability to manage multiple customer cases and priorities simultaneously.

Comfortable learning and working within multiple online platforms and systems.

Ability to work independently while knowing when an issue should be escalated.

Strong problem-solving skills and good judgment when determining appropriate customer resolutions.

Experience with e-commerce, Shopify, Amazon, subscriptions, or order management systems is a plus.

Experience within the supplement, health and wellness, or consumer products industry is a plus.

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $19