What are the responsibilities and job description for the Trade Floor Voice Support position at Gotham Technology Group?
Title: Trade Floor Voice Support
Location: onsite in NYC
Duration: FTE/Permanent
Salary: 110-115k
What You Will Do
• Provide real-time onsite support for front-office users in a high-availability trading environment. Serve as the first point of contact when voice or turret systems experience outages or performance issues.
• Support and troubleshoot trading turret systems including IPC platforms (IQ/MAX, IQ/MAX Touch, Unigy) and BT turret environments, focusing on operational stability and issue resolution.
• Troubleshoot SIP and VoIP issues including call setup failures, routing problems, RTP/media path issues, and PSTN connectivity across enterprise voice systems.
• Perform operational support tasks in Cisco Unified Communications Manager (CUCM), including moves, adds, changes, device provisioning, and line configuration.
• Coordinate with network and infrastructure teams to resolve escalated voice and connectivity issues, including firewall, routing, and media flow problems.
• Provide secondary support for trader workstations, peripherals, and multi-monitor setups as needed, primarily during peak or overflow demand.
What You Need to Bring
• Hands-on experience supporting trading turret systems is required.
• Working knowledge of SIP and VoIP, including understanding call flows, signaling vs. media issues, and basic troubleshooting using traces or logs.
• Operational experience with Cisco Unified Communications Manager (CUCM), including MACD activities, device configuration, and basic administration tasks.
• Familiarity with networking fundamentals such as VLANs, switching, and firewall concepts sufficient to support voice troubleshooting and escalation.
• Experience supporting front-office or time-sensitive user environments where rapid response and issue resolution are critical.
What We Offer
• Opportunity to work alongside experienced infrastructure engineering teams within a highly stable environment.
• Exposure to large-scale voice and communications infrastructure initiatives, including SIP and turret platform standardization efforts.
• Growth potential into deeper voice engineering and network-focused responsibilities over time.
• Performance-based compensation structure recognizing impact, ownership, and delivery.