Director, B2B Commerce

Director, B2B Commerce & Service Management

Location: New York City (Hybrid Preferred)

Duration: Permanent/Full-Time

Position Overvie

wWe are seeking a strategic and business-focused Director, B2B Commerce & Service Management to lead key commerce and operational initiatives across a complex enterprise commerce ecosystem. This highly visible role serves as the primary liaison between business stakeholders, technology teams, and external implementation partners, driving scalable solutions that support both B2B and direct-to-consumer (D2C) operations

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The ideal candidate combines strong business process expertise with enterprise commerce experience and can effectively influence stakeholders, optimize operational workflows, and deliver results across cross-functional teams. This individual will play a critical role in ongoing platform enhancements, global expansion efforts, and operational transformation initiative

s.
Key Responsibilit

iesCommerce Strategy & Business Partners

• hipLead the evolution and optimization of B2B commerce platforms, processes, and operational capabiliti
• es.Partner closely with business leaders to understand objectives, gather requirements, and identify opportunities for process improveme
• nt.Serve as a trusted advisor, providing strategic recommendations and challenging existing processes when appropriate to drive better outcom
• es.Support wholesale, retailer, and enterprise ordering workflows while ensuring alignment with business objectiv
• es.Collaborate with technology teams to enhance user experience, operational efficiency, and overall commerce capabiliti

es.Commerce Operations & Order Managem

• entOversee end-to-end commerce operations and order management processes across the enterprise ecosyst
• em.Ensure efficient execution of critical operational workflows, includi
• ng:Order managem
• entFulfillment coordinat
• ionShipping and logistics integrat
• ionBilling and invoic
• ingInventory managem
• entERP and enterprise system integrati
• onsPartner with cross-functional teams to support platform enhancements, promotions, integrations, and ongoing operational improvemen
• ts.Maintain alignment between commerce, ERP, and enterprise application teams to ensure seamless business process

es.Direct-to-Consumer (D2C) Comme

• rceSupport D2C operational processes and backend integrations across the commerce landsca
• pe.Work with digital, marketing, and business teams to improve operational efficiency and customer experien
• ce.Help ensure scalability and operational readiness for continued ecommerce grow

th.Service & Repair Operati

• onsSupport service, repair, and post-sale operational workflows within enterprise syste
• ms.Partner with business stakeholders to identify opportunities for process optimization and improved customer experienc
• es.Contribute to the ongoing enhancement of service-related operational capabiliti

es.Vendor & Partner Managem

• entManage relationships with external system integrators, consultants, and technology partne
• rs.Ensure delivery quality, project execution, accountability, and successful business outcom
• es.Coordinate efforts across internal teams and external partners to support implementation and operational objectiv

es.Global Programs & Expans

• ionSupport domestic and international commerce initiatives, including future market expansions and platform rollou
• ts.Participate in implementation planning, testing, deployment, and post-launch support activiti
• es.Travel as required during critical project phases and business initiativ

es.
Qualificat

ionsRequired Experi

• ence8 years of experience in ecommerce, enterprise applications, commerce operations, ERP environments, or related business syst
• ems.Strong experience supporting B2B commerce platforms and enterprise order management proces
• ses.Solid understanding of end-to-end order-to-cash business workfl
• ows.Experience operating within complex commerce ecosystems that include ERP and backend operational integrati
• ons.Proven ability to work directly with business stakeholders in a consultative and strategic capac
• ity.Demonstrated success influencing decisions, driving process improvements, and operating independen
• tly.Experience managing third-party vendors, consultants, and system integration partn

ers.Preferred Experi

• enceExperience with SAP Commerce Cl
• oud.Experience working within SAP S/4HANA or other enterprise ERP platfo
• rms.Direct-to-consumer (D2C) commerce experie
• nce.Background supporting wholesale, retail, consumer products, manufacturing, or omnichannel environme
• nts.Exposure to service management or repair operati
• ons.Experience supporting international rollouts, implementations, or enterprise transformation initiati

ves.
Ideal Cand

idateThe successful candidate wil

• l be:Business-oriented with strong operational leadership capabili
• ties.Comfortable navigating both business and technology discuss
• ions.Consultative, collaborative, and confident in challenging the status quo when appropr
• iate.Highly organized, execution-focused, and results-dr
• iven.Capable of working independently while effectively managing multiple stakehol
• ders.Equally comfortable developing strategy and driving hands-on execu
• tion.Adaptable and successful in fast-paced, evolving enterprise environm

ents.
Compen

sationBase Salary: $160,000–$170,000 plus bonus oppor

tunityCompensation will be commensurate with experience, qualifications, and overall fit for the pos