What are the responsibilities and job description for the Desktop Support Specialist position at Gotham Technology Group?
Title: Technical Desktop Support (Level 1/2)
Duration: 6 months contract - extendable
Location: Onsite 5 days a week in NYC (10022)
Industry: Financial Services
A leading asset management firm is seeking an IT Support Specialist to provide hands-on, front-line technical support across its office. This role supports day-to-day hardware, desktop, and user issues while ensuring a smooth and reliable technology experience for employees.
Responsibilities:
Hardware & Onsite Support
- Build, image, and deploy laptops and desktops (network/PXE imaging)
- Perform desk setups, moves, and equipment swaps for new hires and relocations
- Diagnose and repair hardware issues (RAM, SSD, peripherals)
- Support printers and scanners (maintenance, troubleshooting)
- Provide conference room and A/V support (Zoom, Cisco systems)
- Support Cisco desk phones (setup, configuration, troubleshooting)
- Track and manage hardware inventory and lifecycle
- Troubleshoot mobile devices (iPhones)
Desktop & End-User Support
- Support Microsoft 365 (Outlook, Excel, Word, Teams)
- Troubleshoot Adobe Acrobat and browser issues (Chrome, Edge, Firefox)
- Diagnose system issues using tools like Event Viewer (BSOD, crashes)
Remote Support
- Troubleshoot VPN, RDP, and remote access issues across Windows and macOS environments
User Administration
- Manage Active Directory accounts, groups, and onboarding tasks
- Support user provisioning and distribution lists
Ticketing & Documentation
- Manage tickets in ServiceNow (or similar) from intake to resolution
- Maintain accurate documentation and update knowledge base articles
- Communicate effectively with end users via Teams and email
Project Support
- Assist with Windows 11 rollouts and PC refresh cycles
- Support office moves and technology setup
- Maintain documentation and process updates
Requirements:
- 2 years of hands-on IT support experience in a corporate environment
- Strong hardware troubleshooting and desktop support skills
- Experience with Windows OS and Microsoft 365
- Familiarity with Active Directory administration
- Experience with imaging tools (PXE or similar)
- Understanding of networking basics (IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Strong communication and ability to work independently
Nice to Have:
- Experience in financial services or asset management
- Cisco telephony (CUCM) experience
- A/V and conference room technology support
- CompTIA A or Network certification