Desktop Support Specialist

Title: Technical Desktop Support (Level 1)

Duration: Contract

Location: Onsite 5 days a week in NYC (10022)

Industry: Financial Services

Job Summary:

A direct client is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will have a background in Active Directory, Microsoft 365, desktop application troubleshooting, and experience supporting both on-site and remote users.

Responsibilities:

• Answering the helpdesk line for phone calls
• Monitoring and replying to the helpdesk tasks in the inbox and escalating as needed
• Resolving basic tickets (ie remote VPN connection issues)
• Creating and managing distribution lists
• Basic active directory tasks such as updating attributes and user details
• Office 365 troubleshooting (Outlook, Word, Excel, Powerpoint, Teams issues)
• Basic MDM management of Intune enrollment on iPhones
• Desktop moves
• Pc imaging and profiling

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong experience with Active Directory management (user accounts, groups, and attributes).
• Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge).
• Experience with hardware management and troubleshooting (PCs, laptops, printers, phones).
• Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP).
• Familiarity with phone system administration (Cisco, etc.).
• Excellent communication and problem-solving skills.

Desired Skills:

• Financial services/Banking industry experience STRONGLY preferred
• Experience with Zoom and Cisco Spark Kits for virtual collaboration and conference room setups.
• Familiarity with Apple iPhone troubleshooting.
• Knowledge of Event Viewer for log analysis.
• Ability to troubleshoot and configure devices for remote access.