What are the responsibilities and job description for the Security Systems Technical Manager position at Gotcha Security?
Job Title: Technical Manager
Department: Service/Installations
Supervisor: Owner
Company Summary: Gotcha Security began as a commercial surveillance company specializing in CCTV design and installation. We expanded our services to include intrusion, fire alarm, access control and gate entry. We've helped a variety of businesses big and small across Georgia. Most of our clients are multi-family communities, homeowners’ associations, hotels, warehouses, and commercial buildings.
Position Summary: The ideal candidate has multiple years of experience with CCTV, access control, and alarm systems, and is comfortable diagnosing and working within systems from various manufacturers. This person is the company's go-to technical resource — able to work independently, troubleshoot advanced issues with little to no vendor support, own the training/support program for our field team.
Responsibilities:
- Develop and maintain a detailed understanding of the products/solutions we provide.
- Research new products for the company to use in future offerings.
- Own the company's technical training program: complete, maintain, and deliver training curriculum, materials, and hands-on technical support (building on the existing training plan already underway) for field installers, technicians, and clients.
- Develop best practices for equipment and solutions company installations/services.
- Develop and maintain quality control procedures for service and installation.
- Research and implement unique solutions for clients’ needs.
- Serve as the primary technical authority on solution design and configuration decisions; mentor and support other technicians on complex or unfamiliar issues
- Maintain company service expectations.
- Maintain company's expected profit margins.
- Document all processes and training guides
Major Duties
The following is a partial but not comprehensive list of tasks that may be required. It will be up to the Technical Manager to determine how to best meet objectives and goals.
- Working with vendor technical support to resolve open issues.
- Configuring networks, IP addresses, subnets, wireless devices, cellular communicators, fire/burglar alarms, software.
- Assessing, documenting, and taking ownership of existing/legacy systems (e.g., camera, access control, alarm) installed or configured by other vendors — including discovering undocumented network layouts, device configurations, and passwords/credentials — and integrating them into company support and service systems
- Visiting client sites to resolve open issues.
- Programming equipment prior to field installation.
- Attending/Watching manufacturers training.
- Updating internal installation/service guidelines.
- Resolving remote support tickets.
- Entering client's site configuration into company’s system
Benefits
What You Get
- Company-issued laptop
- Company credit card for approved expenses
- A defined role with clear expectations — no ambiguity about what success looks like
- 2 weeks PTO
- 6 Paid Holidays
- Work from home flexibility
- Competitve salary
Salary : $75,000 - $100,000