What are the responsibilities and job description for the Guest relations Manager-Michelin Restaurant position at Goodwin Recruiting?
Join one of New York City’s most respected Michelin-starred restaurants as our next Guest Relations Manager, overseeing the full guest experience from reservation to departure. This is an exceptional opportunity for a polished, hospitality-driven leader who understands the nuance, grace, and precision of world-class fine dining.About the RoleAs a key member of our leadership team, the Guest Relations Manager will oversee and develop a team of 12 guest relations and reservations professionals. You will ensure that every guest receives a warm, seamless, and personalized experience — whether they’re booking weeks out or being welcomed on the dining room floor.This is a hands-on, guest-facing position requiring a confident presence, impeccable communication, and an intuitive understanding of high-touch service.Key ResponsibilitiesLead, manage, and mentor the Guest Relations & Reservations teams (approx. 12 team members).Oversee all guest communication touchpoints, including reservations, confirmations, special requests, and VIP management.Work the dining room floor during service to ensure exceptional guest experiences and smooth coordination with FOH and BOH.Maintain and elevate hospitality standards in alignment with Michelin-star service expectations.Review and analyze booking patterns, guest feedback, and operational systems to optimize flow and experience.Coordinate closely with the General Manager, Chef, and FOH leaders to anticipate guest needs and personalize service.Manage VIP and high-profile clientele with discretion, warmth, and professionalism.Develop training programs to elevate team performance, communication, and hospitality finesse.Qualifications3–5 years of leadership experience in fine dining, luxury hospitality, or Michelin-starred environments.Proven ability to lead and inspire guest-facing teams.Highly polished communication skills — warm, clear, and professional.Genuine passion for hospitality, people, and creating unforgettable experiences.Strong understanding of reservation systems (Resy, SevenRooms, OpenTable, etc.).Composed under pressure, solution-oriented, and naturally gracious.Ability to work evenings, weekends, and holidays as required in fine dining.What We OfferCompetitive salary commensurate with experienceComprehensive benefits packageDining and hospitality perksOpportunities for growth within a prestigious, award-winning restaurant groupA supportive, professional, and elevated work environment
Salary : $80,000 - $85,000